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A lot of bugs after the latest 2020 update (hand tool, color picker, selection tool etc)

Community Beginner ,
Mar 03, 2020

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After the latest Photoshop update I've began experiencing a lot of different bugs.
Never had problems with this before the update.

I usually have a lot of different files/canvases open at the same time. References, sketches, illustrations etc. The following bugs will happen on some canvases and some not. Sometimes they're so random I can't really figure out what's going on. Sometimes closing and re-opening Photoshop helps. Sometimes not.

- The hand tool jumps around. It doesn't move my canvas smoothly like before. It's completely useless and I'll have to use the scroll bars to navigate around instead.
- The zoom in/out tool won't work. Nothing happens.
- The selection tool doesn't make the selection I want it to make. It'll make random selections and I can't deselect it by clicking once on the canvas. I gotta right click > deselect.
- The color pick tool will not pick up colors. Sometimes it works sometimes not. Sometimes It'll pick up only greys (even though the color i tried to pick is purple).

Can I download the previous version? I really regret updating Photoshop. I don't have time to deal with bugs, I gotta finish my deadlines. 😛

I'm running Windows 10. I work with both mouse and a Wacom tablet.

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A lot of bugs after the latest 2020 update (hand tool, color picker, selection tool etc)

Community Beginner ,
Mar 03, 2020

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After the latest Photoshop update I've began experiencing a lot of different bugs.
Never had problems with this before the update.

I usually have a lot of different files/canvases open at the same time. References, sketches, illustrations etc. The following bugs will happen on some canvases and some not. Sometimes they're so random I can't really figure out what's going on. Sometimes closing and re-opening Photoshop helps. Sometimes not.

- The hand tool jumps around. It doesn't move my canvas smoothly like before. It's completely useless and I'll have to use the scroll bars to navigate around instead.
- The zoom in/out tool won't work. Nothing happens.
- The selection tool doesn't make the selection I want it to make. It'll make random selections and I can't deselect it by clicking once on the canvas. I gotta right click > deselect.
- The color pick tool will not pick up colors. Sometimes it works sometimes not. Sometimes It'll pick up only greys (even though the color i tried to pick is purple).

Can I download the previous version? I really regret updating Photoshop. I don't have time to deal with bugs, I gotta finish my deadlines. 😛

I'm running Windows 10. I work with both mouse and a Wacom tablet.

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Bug, Problem or error, Windows

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1.1K

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Adobe Community Professional ,
Mar 03, 2020

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Hello, which update are you talking about? Ps21.1?

Are you using the wintab text document fix with your Wacom?

Did you try resetting the preferences?

How are you zooming? with the tool, a shortcut? does it have a problem when there is only one document open?

About the color picker: using the tool, or the shortcut? is there also an B&W document open? is a layer mask targeted?

 

It is possible to install Ps 20 (Ps CC2019) from the CC application (other versions)

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Community Beginner ,
Mar 03, 2020

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Thanks for your reply!

Yes, the 21.1 update.
No, I don't have the wintab fix. I have however changed the Windows Ink settings so that those annoying circles stop appearing and my brush sensitivity is normal.
No, I haven't tried to reset my preferences. I'll try that. If it doesn't work I'll reinstall the older version of PS.
I usually use shortcuts for zooming and color picking - but they don't act normal neither with the tools or the shortcuts. No - there's no b & w document open. But, the layers that I've tried to colorpick are within a folder that has a mask. (but the mask is not selected).

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Adobe Community Professional ,
Mar 03, 2020

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Ok, we'll need more info, which version of the wacom driver? is it the most recent one? did you try an older one?

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Community Beginner ,
Mar 03, 2020

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I have driver version 6.3.38-2, which is the latest one. I haven't tried an older one.
The bugs will be there even if I use a mouse, pen or shortcuts.

I don't know if it's relevant, but I've also had a major problem with Photoshop freezing for like, the past year. I thought it was my pc causing the problems so I bought a brand new one with great specs. Updated all my drivers and almost had nothing else installed on my pc except the Adobe programs and my old ps brushes. Still freeze multiple times per day at it's worst.  I made a post about it some time ago but I still haven't been able to find a solution.

This makes me suspect that maaaaybe this is a windows ink or wacom issue? I have no idea how to figure this out though.
I also don't even know if this is relevant, because as mentioned these new bugs will be there even if I use shortcuts and mouse only + they appeared after the photoshop update.

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New Here ,
Sep 03, 2020

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I have exactly the same problems and its September

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Enthusiast ,
Mar 03, 2020

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Community Beginner ,
Mar 03, 2020

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Yeah, seems somewhat familiar.
The selection tool and the crop tool will make different selections than what I'm trying to make. They're impossible to use.
Then i restart Photoshop and they work fine for a while.

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New Here ,
May 07, 2020

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I'm having a similar issue.

 

I've a brand new machine and Adobe 2020.

The Pan tool (using space bar) jumps back after I let go and I cannot navigate the canvas sorrectly. Also, Guidelines jump to the wrong spot - it's as thought the canvas coordinates are off. When I restart photoshop it works again. 

 

This has happened every second day unfortunately.

 

 

 

 

 

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New Here ,
May 27, 2020

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i'm having the same issue .. it is making my work VERY difficult. Does it with wacom and mouse. 😞 

 

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New Here ,
Jul 07, 2020

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I also have a very similar problem.
After using Photoshop for some time the pointer tool freezes and I can't change to the other one. It works again when you close Photoshop but sometimes not. I have 32GB of RAM and I reserve 80% for Photoshop so I don't think it's a computer problem. 

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Adobe Community Professional ,
Jul 23, 2020

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Hi, 21.2.1 lists some freeze issues being adressed, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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