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A Problem on the latest Photoshop 21.2: Blank Gray Canvas

Community Beginner ,
Jun 18, 2020

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The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.

 

Thanks.

 

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Mac, Problem or error

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A Problem on the latest Photoshop 21.2: Blank Gray Canvas

Community Beginner ,
Jun 18, 2020

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The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.

 

Thanks.

 

Topics

Mac, Problem or error

Views

350

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Adobe Community Professional ,
Jun 18, 2020

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Hi, It seems a GPU related issue...  Have you updated the OS and the graphic card driver?

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Community Beginner ,
Jun 19, 2020

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I thought it too, so I've updated the system and all patches to the latest but it didn't work.

My current system is macOS Catalina 10.15.5.

Moreover, I've also tried disabled the GPU but it still did not work.

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Adobe Community Professional ,
Jun 19, 2020

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Hi

Check to see if legacy compositing is enabled in preferences, if it is disable it and restart Photoshop, this has fixed other GPU related issues with version 21.2, worth a try

2020-06-19 08_06_52-Preferences.png

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Community Beginner ,
Jun 19, 2020

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I've tried this too. It didnt' work.

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Adobe Community Professional ,
Jun 19, 2020

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You can report it as a bug on the Adobe Feedback Forum

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Community Beginner ,
Jun 19, 2020

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I've re-posted this post there as you suggested already. Thanks so much.

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Community Beginner ,
Jun 19, 2020

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The symptom also occurs for the artworks having Layer Group too. 

It's too annoying so I've downgraded to version 21.13 to solve this problem.

 

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Community Beginner ,
Jul 06, 2020

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Same problem here and absolutely nothing helps. It's so ANNOYING.

Seems like I have to downgrade the version.

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New Here ,
Jul 06, 2020

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The bug kicks in when I try to edit text. As you can see in the vid above, the artboard label disappears, and the transform controls become dotted. This bug is an absolute nightmare when working with artboards, please fix it Adobe!

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New Here ,
Aug 18, 2020

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Hi, did you ever find a solution to this problem? I am currently having the same issue and I'm losing my patience very quickly!

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