Accidently Deleted all filed under "adobe photoshop" and now photoshop not working

New Here ,
May 13, 2020

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Hey all, i dont know how but i did a dumb move and deleted all the files under adobe photoshop, and then reinstalled photoshop 2020 (previous was 2019) and now its not working, (i thought i was just deleting the presets and stuff like that, nothing important). I dont know if this is an issue caused by me deleting the files, or because of something else but i would really like some help. what happens is it opens up photoshop but it doesnt go any further then a black screen.

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Avazo

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Adobe Community Professional ,
May 13, 2020

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What does Creative Cloud application show, does it show CC2019 installed or not. If yes try uninstalling it from Creative Cloud and then see if CC2020 works or not, if it still does not work then reinstall it using Creative Cloud and see how it goes.

 

If CC2019 is not shown as installed in Creative Cloud or the above did not work. You could also try uninstalling using the Creative Cloud Cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

-Manan

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New Here ,
May 13, 2020

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Well since i deleted it its not their, so i installed the new 2020 one and its not working, so ive uninstalled and installed about 4 times now and it still doesnt work.

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Adobe Community Professional ,
May 13, 2020

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Did you try cleaning using the Creative Cloud Cleaner tool? Give that a shot as well, remove everything from the computer and then reinstall.

 

-Manan

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New Here ,
May 13, 2020

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I will try, but what do you mean by remove everything from the computer?

 

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Adobe Community Professional ,
May 13, 2020

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I mean remove every CC app using the tool and then reinstall.

 

-Manan

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New Here ,
May 14, 2020

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sorry for the late response but this isnt working for me

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Adobe Community Professional ,
May 14, 2020

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New Here ,
May 14, 2020

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Im pretty sure i did what it said, to go to my mac adobe folder and remove all the uninstall folders

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New Here ,
May 17, 2020

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bump!

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Adobe Community Professional ,
May 17, 2020

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Uninstall the CC Desktop app, download and try installing that app again, then install Photoshop.

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Install CC 2019, then 2020

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New Here ,
May 17, 2020

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didnt work.

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Adobe Community Professional ,
May 17, 2020

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I see. I have no idea what could be going on then. I'll leave this open for others.

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Adobe Community Professional ,
May 18, 2020

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I think we have tried everything possible to resolve this issue, nothing worked. I am afraid then the only plausible option left now is to reinstall the OS

 

-Manan

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