Adding color swatch to Photoshop CC 2017 freezes program

[linziehunt]

Hello,

Everytime I try and add a color swatch to my library it freezes my photoshop. Its Photoshop CC 2017 and is fully up to date. Its really annoying and I often forget about it, because its not suppose to happen and it runs smoothly within other Adobe programs. Anyone know a fix for this? If not, they need to fix this asap because I end up losing a bunch of work.

Thanks!

[Akash Sharma · Accepted solution]

Hi linziehunt

Have you checked for Graphics card drivers update on your ccomputer?

Please also add your comment and the required system on this ongoing discussion Photoshop: Froze when I added a color swatch to Libraries Panel | Photoshop Family Customer Communit... where our engineers are looking at this issue.

Thanks,

Akash

[HoustonUX_Girl]

Are you kidding. I shouldn't have to check this on my computer for Photoshop to work functionally.

[r4V3n]

I'm experiencing the same problem, and yes, my video card drivers are up to date. Super basic function. Should not be crashing.

[jpendasulo]

This happened to me three times today before I gave up.  Photoshop CC 2018 updated to latest today before this happened and have latest drivers.  Running Windows 10 with all the latest updates.  I don't use this feature much but the bug has obviously been around for a long time.  Might be time to actually put some effort in fixing it.  I don't like having to redo my work when it locks up.

[ansleyh74686065]

Any update on why this is happening?  It's happening to me as well and keep losing things.

[tlisch]

I'm having the same exact problem. I've even uninstalled and reinstalled the program to no avail.

[garyk88294821]

I'm having the same issue. Try to add a new color swatch and my video card fans max out and PSD freezes.

[vivianj50222751]

I had the same issue. But the workaround I've found for this is, when the box pops up for you to name the color swatch, make sure you uncheck the box where it says to save to libraries. And I'm also reminding myself to obsessively saving my files, since there seems to be no auto-recovery happening.

[TxCorbin]

Has been happening to me to.  Unchecking "Add to my current library" is a work-around and seems to be working normal. 

Dell XPS 15 Laptop with External Monitor, Intel Core 2.6GHz, 16.0GB RAM, Windows 10 64-bit OS

All drivers are current and up-to-date.

[justjessee]

I've been having this issue for over a year now. I unchecked the "Add to my current library" box like people are saying to do and boom, got around the spinning circle of failure.

[mochanutjob]

This was an excellent help!!! Thank you

[JohnCookScreenName]

Yes...happening to me too - did in CC PS 2017 IS in CC PS 2018.

Pain in the butt when you are working fast and forget to remember the 'add to library' thing!

Still it's only £50 a month!  What's that between self employed freelancer eh!!?

[spanningo82705720]

This is happening to me as well.  Like others have mentioned, I unchecked 'Add to my current library', and this solved the freezing problem.

[Best Deals Book]

I am also having this issue - thank you for all the posts! I will take all of your suggestions until Adobe can fix this issue......

[Ajp101979]

A video card Driver. Really. Adobe are thst Much at a loss for answers. maybe  you cant figure out this issue get the stock.adobe site working more smoothly. Anyway. It seems to happen more when there is a new PS update available. But it especially annoying when the stupid CC App keeps trying to sync when I have disabled library syncing.

[christines6261898]

I'm new to CC (hung on to my CS6 as long as I could) and now I'm having my first experience with this problem in CC2017. Horrible to see that a problem that has been reported for so long has not been fixed

[led_bet]

This is still happening as of 3/5. Seriously, I just lost 3 hours of work due to a ****swatch.

[newloops]

What a ridiculous bug! Sort this out!

[kristenm1010]

How is this still happening almost a year after the problem has been reported? AND you're going to raise your prices? At least give us a way to unlock the program without force quitting it...

[janetl91163272]

This just happened to me!  I NEED to add to swatches.  COME ON!  FIX THIS ISSUE!!!!!!

[kristof.vdm]

I also have this issue. Unbelievable that this is still not fixed after such a long time. You would expect better service for such an expensive piece of software.

[itsevan1]

I wish I would’ve researched this before having my project freezing after 4 hours of working didn’t think of saving the project cause I have terrible work ethic but that’s not the point....fix this

[amyv83]

I have the same issue as well but without the option to force quit!

[QCKNU]

I'm having the same issue. Crashed twice today and lost a lot of work. This seems like it should be an easy fix...