Adobe creative cloud not finding updates

Community Beginner ,
Sep 08, 2013

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Hey everyone,

I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.

On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.

Is there any way I can fix this? I've been searching and searching and unable to find an answer.

Thank's for your help.

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

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Sep 08, 2013 4
207 Replies 207
Sep 09, 2013

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It may take a few hours for it to copy all around the world.

If it doesn't update by this time tomorrow, then there might be a problem.

(and for me, the Creative Cloud app crashed 😞  )

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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Thanks Chris, I'll check tomorrow.

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Sep 09, 2013 0
Adobe Community Professional ,
Sep 09, 2013

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I usually quit the CC app (under CC preferences) and restart it. Then it catches the update.

Installing 14.1 did reset my prefs, so I had to go into Preferences and re-apply my old settings.

Gene

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Sep 09, 2013 0
Adobe Employee ,
Sep 09, 2013

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As Chris mentioned it takes time for Update to get reflected on your CC app.

Resolution is to Quit and Relaunch your app as Gene suggested, this would list all the recent live updates.

Regards,

Ashutosh

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Sep 09, 2013 1
New Here ,
Sep 09, 2013

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I’ve relaunched the CC app to no avail, the update doesn’t appear for me (in the UK) I’ll try again tomorrow.

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Sep 09, 2013 0
Adobe Employee ,
Sep 09, 2013

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@ Chunk Group,

Ideally quitting and launching CC app should have worked.

Please check updates through Photoshop->Help->Updates.

Regards,

Ashutosh

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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Day 2: Nothing yet.

I've tried relaunching CC as I would have thought that would be the first thing to try. I guess it's still not available here (Australia).

Photoshop > Help > Updates is gray/unclickable.

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Sep 09, 2013 0
Adobe Community Professional ,
Sep 09, 2013

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The Help / Updates will be gray for a few moments when you first start up Photoshop, but under normal conditions should eventually be become enabled, even if there are no updates available. I have imagined that PS is checking with Adobe servers or at least the local licensing services to make sure it is properly activated before it allows updates.

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Sep 09, 2013 0
Community Beginner ,
Sep 09, 2013

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I wish this were true, but I've been checking the Update button constantly since the update came out, and it's still grey.

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Sep 09, 2013 0
Sep 09, 2013

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Yeah, I'm not seeing the updates at home, either.

We have someone looking into it.

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Sep 09, 2013 0
New Here ,
Sep 10, 2013

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I have the same. It's two days now, and rebooting CC or the Mac didn't do anything. CC is up to date. If I check Photoshop > help > updates it says I'm all OK all up to date.

Thanks for investigating.

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Sep 10, 2013 0
New Here ,
Sep 10, 2013

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Neither relaunching the CC app nor rebooting has fixed the issue. I have just tried Photoshop->Help->Updates and am still told that there are no updates available.

My colleague has successfully updated his version to 14.1 and he sits right next to me, so it can’t be a regional thing. He is on a separate Adobe user account from me.

no updates.jpg

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Sep 10, 2013 0
New Here ,
Sep 10, 2013

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My laptop updated successfully too.

On the mac that didn't upgrade, I still have CS6 installed... if that's any helpful

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Sep 10, 2013 0
Explorer ,
Sep 10, 2013

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I'm having the same trouble, I'm in the UK.

My Mac at home which is on the same account has got the update, but my work mac mini doesn't catch the update:

- greyed out 'updates' on the help menu

- restarting CC app manager does not show any new updates

Cheers,

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Sep 10, 2013 0
Adobe Employee ,
Sep 13, 2013

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Hi Louislouis210S,

Could you please confirm if you are in an enterprise enviornment and could you please check with your Admin if he has  disabled/supressed updates from Adobe and hosting in on a local server.

Thanks,

Vikas Talwar  

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Sep 13, 2013 0
Explorer ,
Sep 13, 2013

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I am in an enterprise environment, they haven't disabled updates and hosting on our local server. It might be helpful to say what file you were referring to that was blockign the update?

Cheers,

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Sep 13, 2013 0
Adobe Employee ,
Sep 13, 2013

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@ Louislouis210S

I have sent you a private message for this.  Please check.

Thanks

Vikas

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Sep 13, 2013 0
Explorer ,
Sep 13, 2013

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This worked! Thank you Vikas -

Cheers,

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Sep 13, 2013 0
New Here ,
Oct 01, 2013

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It issent working for me either, can you send me the name of the file aswell?

Thanks in advance.

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Oct 01, 2013 0
Adobe Employee ,
Oct 01, 2013

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Peter,

Please confirm if you are in Enterpirse envirionment or not?

Regards,

Ashutosh

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Oct 01, 2013 0
New Here ,
Oct 01, 2013

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No I'm not, I'm working on my personal macbook.

Thanks.

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Oct 01, 2013 0
Adobe Employee ,
Oct 01, 2013

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Peter,

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact  you for connect session..

Regards,

Ashutosh

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Oct 01, 2013 0
New Here ,
Oct 03, 2013

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That didn't help but what are these files people are talking about? I would like to try that first.

Thanks in advance.

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Oct 03, 2013 0
Explorer ,
Aug 24, 2015

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Which file are you referring to? I am facing the same problem with my CC apps (the *Updates* command is greyed out under the *Help* menu).

-RK

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Aug 24, 2015 0
Adobe Employee ,
Sep 02, 2015

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Please refer:

http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

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Sep 02, 2015 0
Explorer ,
Dec 01, 2015

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This post has been ongoing for some time now--presumably people are having the same problem from time to time.  I've just encountered it today...

Updated work Mac to all new CC 2015 apps today; came home to do the same on my iMac, but not all updates are available.  Illustrator showed an update, which has been installed--but all other apps are showing as up to date, when they are not.  I'd really rather avoid uninstalling / reinstalling all applications.  Any solutions much appreciated.

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Dec 01, 2015 0
Most Valuable Participant ,
Dec 01, 2015

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BNARobinson wrote:

... but not all updates are available.  Illustrator showed an update, which has been installed--but all other apps are showing as up to date, when they are not.  I'd really rather avoid uninstalling / reinstalling all applications.  Any solutions much appreciated.

Hi BNA,

If/when necessary, you can always get the updates by downloading and applying the app patches yourself:

All Adobe CC 2015 Updates: Direct Download Links for Mac

All Adobe CC 2015 Updates: Direct Download Links for Windows

That way you can manually update the tools. Also useful for backup, or if you have any machines offline or with slower Internet connections.

Hope that helps!

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Dec 01, 2015 0
Explorer ,
Dec 01, 2015

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I had the same problem. I just logged out of the CC desktop app, logged back in again and I could see the option to download the latest updates for all apps.

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Dec 01, 2015 0
Explorer ,
Dec 02, 2015

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Will try the direct download link when I get home tonight.  Thanks for the advice.

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Dec 02, 2015 0
Explorer ,
Dec 02, 2015

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Did try logging out / back in; rebooting machine; stopping all CC processes, etc.  No joy.  Will try the direct download method, as suggested by ProDesignTools.

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Dec 02, 2015 0
New Here ,
Sep 10, 2013

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I've been having the exact same problem, and I've finally got the 14.1 Update downloading.

I had to try about everything before the update appeared as available.

1. Tried restarting photoshop

2. Tried restarting Creative Cloud

3. Checked for updates under "Help/Updates"

4. Uninstalled and Reinstalled Creative Cloud Desktop

5. Uninstalled Photoshop CC completely

6. Reinstalled Photoshop CC

7. Still was on 14.0 and Creative Cloud Desktop still said no updates were available

8. In Photoshop went to Help/Updates in the menu and the 14.1 update FINALLY appeared.

I'm guessing that it was becuase I completely unistalled Photoshop. Total pain, but I'm glad I finally have the update downloading.

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Sep 10, 2013 0
Community Beginner ,
Sep 11, 2013

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Hopefully there's a way of doing this without a complete reinstall. I would hate to have this happen to my team members having the same problem, it would just take too long to fix/reinstate all photoshop presets, brushes, plugins, etc.

Not to mention any other programs I'd have to unsinstall because they arent getting updates either.

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Sep 11, 2013 0
Community Beginner ,
Sep 11, 2013

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Same problem here. Do want to reinstall PS.

Any hint?

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Sep 11, 2013 0
Adobe Employee ,
Sep 11, 2013

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Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

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Sep 11, 2013 0
Adobe Community Professional ,
Sep 11, 2013

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Ashutosh.Nigam wrote:

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

That's actually a very useful, and none too easy to find link Ashutosh, and I'd thoroughly reccommend anyone with a CC subscription to bookmark it.

My CC desktop app stopped working just about the same time that 14.1 was released, and nothing short of an unistall and reinstall got it going again.  Thankfully it saw all my installed CC apps.

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Sep 11, 2013 0
Community Beginner ,
Sep 12, 2013

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Worked!

Tks

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Sep 12, 2013 0
Community Beginner ,
Sep 12, 2013

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Tried using this method.

1. Mounted

2. Installer did it's magic

3. No change in result.

Unfortunately it didn't work for me on both my laptop and iMac.

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Sep 12, 2013 0
Community Beginner ,
Sep 12, 2013

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Turns out, there was a file blocking updates, while my self and the administrator of the enterprise account thought there wasn't. Thanks for your help. Issue was resolved by getting rid of the file blocking the update.

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Sep 12, 2013 0
Adobe Employee ,
Sep 12, 2013

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@ HYPD03,

Glad it did, Grayed out Updates usually mean that they are disabled.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

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Sep 12, 2013 1
Explorer ,
Sep 13, 2013

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What file was this please?

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Sep 13, 2013 0
Community Beginner ,
Sep 15, 2013

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So I just got home and tried the same on my laptop. Problem is, there were lots of updates but not for Photoshop. Updates isn't greyed out anymore, but it cant seem to find anything past 14.0.

Update - I've tried:

• Deleting the file that supresses updates

• Uninstalling CC Client

• Reinstalling CC Client

• Restarting Photoshop

• Trying Help > Updates (this reveals no new updates - states I am up to date)

Photoshop is still on 14.0

Update 2 - With wonderful help from @Ashutosh.Nigam I've been able to resolve this.

Another file that the old I.T. guy must have somehow installed on my personal machine without permission.

Thanks Again. I really appreciate all the help.

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Sep 15, 2013 1
New Here ,
Sep 16, 2013

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I'm buggling with the same problems. Nothing seems to help What ever i do PS i stuck at 14.0.

Any help would be helpful.

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Sep 16, 2013 0
Adobe Employee ,
Sep 16, 2013

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Davorin Pirs

@ Davorin Pirs,

Could you please confrim if you checked Help >Update in Photoshop.  What errro or message you get on doing a help update.

Thanks,

Vikas

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Sep 16, 2013 0
New Here ,
Sep 16, 2013

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Hi.

No error message.

Just "Your applications are all up-to-date as checked: less than a minute ago."

UPDATE:

I just went into Preferences of Adobe Appllication Manager and only the Bridge was selected for reporting updates... selected all the rest and the updates are showing up in Application Manager.

Creative Cloud app in the menu still doesn't see the updates...

D.

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Sep 16, 2013 0
Adobe Employee ,
Sep 16, 2013

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@Davorin,

Relaunch the Creative Cloud now and you will get the updates in Creative Cloud.  Preferences are still managed through Adobe Application Manager.

Thanks,

Vikas

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Sep 16, 2013 0
Explorer ,
Sep 16, 2013

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Same here on my Macbook Pro 15 inches with Retina display ruunignOSX 19.8.5. Evrything is up to date in Photoshop Help-Update, and Adobe CC Desktop also no show up any update for Photoshop CC.

Have even tried uninstall, reinstall Adobe CC Desktop, Photoshop. But that doesn't help. I am still on 14.0

Have tried to download the 14.1.1 patch file following link in this form, but the installation fail, stated that my Photoshop is not valid for update

Help please. Other CC update go smoothly

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Sep 16, 2013 0
Adobe Employee ,
Sep 16, 2013

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@sanchaithw,

As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server"

Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.

Regards,

Ashutosh

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Sep 16, 2013 0
Explorer ,
Sep 16, 2013

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I have uninstalled and reinstalled Photoshop CC. ANd the rpolem still persist. Photoshop CC and Adobe CC Desktop won't find 14.1.1. All are up to date is still here. Can you re-release a manual patch that work please

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Sep 16, 2013 0
Explorer ,
Sep 16, 2013

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And as I have gone through a session with Ashutosh, nothing seems to help me update to PS 14.1.1. I'm not in an enterprise environment as informed to Ashutosh duriing the session

Help please

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Sep 16, 2013 0
Adobe Employee ,
Sep 17, 2013

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@sanchaithw

Please provide us with log files, Have sent you a mail regarding this.

After analyzing those we would again have a connect session to resolve this issue.

Appreciate your patience.

Regards,

Ashutosh

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Sep 17, 2013 0
Adobe Employee ,
Sep 17, 2013

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@sanchaithw

We have verified the logs, As per those your machine it is not having a valid licence.

Your subscription is not active.

Could you please confirm the details of your subscription and adobe id against it was bought.

Regards,

Ashutosh

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Sep 17, 2013 0
Explorer ,
Sep 17, 2013

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Okay have got license from my admin and now work fine

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Sep 17, 2013 0
Most Valuable Participant ,
Sep 17, 2013

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If anyone is stuck and needs the direct links to the PS updates, they are posted here:

http://forums.adobe.com/thread/1297439

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Sep 17, 2013 0
Explorer ,
Sep 18, 2013

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Bah, I'm re-installing CC as we speak, but I don't see any updates for any of the apps I have installed (PS CC/PS CS6/Id/Ai/Dw).

I've tried removing/reinstalling both application manager and the CC app a couple of times. Help>Update doesn't do it either. Just says there are no updates. Meanwhile I'm stuck on 14.0.

I'll let you know how I go after reinstalling.

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Sep 18, 2013 0
Adobe Employee ,
Sep 18, 2013

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@

Kiorrik,

Please confirm if you are in Enterpirse envirionment or not?

Regards,

Ashutosh

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Sep 18, 2013 0
Explorer ,
Sep 18, 2013

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If by enterprise environment you mean in a company; yes. I'm a system admin for my system though.

Maybe it had something to do with me logging into Adobe.com with my personal account (on which I have a subscription to CC as well).

Regardless, I deleted & reinstalled Photoshop CC and that fixed all issues with updating.

Ps.: worth to note that:

- an update had failed for me before all this started

- "seemingly" the update worked after some messing around with files

- I ended up with Photoshop CC 14.0, that couldn't open (normal, non layered / non-fireworks) PNG files.

Very strange, but again, reinstalling fixed the issues.

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Sep 18, 2013 0
Sep 19, 2013

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Not opening PNG means that you're missing the required plugins.

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Sep 19, 2013 0
New Here ,
Oct 01, 2013

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I am using Creative Cloud for teams and I am having the same problem.

  • Help  >  Updates ... Is greyed out in all applications
  • Creative Cloud application lists the applications as 'Up To Date'
  • Yet Photoshop is listed as 14.0 under:  Photoshop  >  About Photoshop

I have tried:

  • Signing in and signing out
  • Quitting and restarting the Creative Cloud app
  • Downloading and installing the Creative Cloud app
  • Previous updates were working, so my company is not blocking them

I did an on-screen help session with Adobe

The support technician said:

  • help > Updates was greyed out because it was up-to-date
  • Even though Photoshop displays 14.0 ... It should be 14.1.2 ... it is just not displaying it.

I am now not sure about the above statement?

Everyone in the team has the same issue ...

Except for the Administrator, the Administrators application displays:

  • help > Updates in black
  • Photoshop 14.1.2

Any help please

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Oct 01, 2013 0
Most Valuable Participant ,
Oct 02, 2013

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Hi Astro,

In response to your PM – yes, there are the direct download links for the Adobe Photoshop CC 14.1.2/Generator update and here they are:

http://prodesigntools.com/adobe-cc-direct-download-links.html/comment- page-3#comment-45452

They do require an earlier version of Photoshop CC already being installed on your computer for the patch to apply properly.

(And be sure to follow the important download instructions at the top of the main page there in order for the direct links to work.)

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Oct 02, 2013 0
Adobe Employee ,
Oct 03, 2013

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@ Astro-Boy,

Please check your private messages, I have provided the details of files to be removed which suppress updates.

Once done check for updates, If this still does not solve the problem, I will contact you for connect session.

Regards,

Ashutosh

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Oct 03, 2013 0
New Here ,
Oct 03, 2013

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Thank-you Ashutosh

Removing the file worked.

Problem solved

Kind regerads

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Oct 03, 2013 0
New Here ,
Mar 17, 2015

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I have CC installed on a small computer lab of 20 computers. This is a device licensed set up.

Currently, CC will not update any of the products.

I've have tried, restarting the CC app.

The help file shows as grayed out, not an option.

Do these files exist for device licensed installs? the ones that I can remove to enable updates properly? If so, could some one send me a link or give me some info on how to remove those to get things updating.

Thanks for any and all help.

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Mar 17, 2015 0
Adobe Employee ,
Mar 19, 2015

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Please refer:

http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

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Mar 19, 2015 0
Community Beginner ,
Jun 11, 2015

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This worked fine for me. I have the AAME installed to make packages for clients, maybe that is why I had it to begin with?

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Jun 11, 2015 0
New Here ,
Jun 25, 2014

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Mine was the Photoshop CC Enterprise edition and all the updates were disabled by my Admin by default. However, after getting the approval from my manager i have requested Adobe to help me out to fix this. There is one file/folder that needs to be deleted or atleast should not have anything in it to get the updates enabled. I can't name that file here i guess. But after disabling it / deleting it / renaming it to another name and restarting the photoshop, bang the updates are enabled and they are back.

Well, thanks to the Adobe Staff Member Ashutosh for helping me out on this.

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Jun 25, 2014 0