Adobe creative cloud not finding updates

[HYPD03]

Hey everyone,

I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.

On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.

Is there any way I can fix this? I've been searching and searching and unable to find an answer.

Thank's for your help.

[Ashutosh.Nigam]

Please refer:

http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

Make sure your updates are not disabled by admin, If so remove the files which suppress updates as mentioned in the link.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

[BNARobinson]

This post has been ongoing for some time now--presumably people are having the same problem from time to time.  I've just encountered it today...

Updated work Mac to all new CC 2015 apps today; came home to do the same on my iMac, but not all updates are available.  Illustrator showed an update, which has been installed--but all other apps are showing as up to date, when they are not.  I'd really rather avoid uninstalling / reinstalling all applications.  Any solutions much appreciated.

[ProDesignTools]

BNARobinson wrote:

... but not all updates are available.  Illustrator showed an update, which has been installed--but all other apps are showing as up to date, when they are not.  I'd really rather avoid uninstalling / reinstalling all applications.  Any solutions much appreciated.

Hi BNA,

If/when necessary, you can always get the updates by downloading and applying the app patches yourself:

All Adobe CC 2015 Updates: Direct Download Links for Mac

All Adobe CC 2015 Updates: Direct Download Links for Windows

That way you can manually update the tools. Also useful for backup, or if you have any machines offline or with slower Internet connections.

Hope that helps!

[BNARobinson]

Will try the direct download link when I get home tonight.  Thanks for the advice.

[RaghuKumar]

I had the same problem. I just logged out of the CC desktop app, logged back in again and I could see the option to download the latest updates for all apps.

[BNARobinson]

Did try logging out / back in; rebooting machine; stopping all CC processes, etc.  No joy.  Will try the direct download method, as suggested by ProDesignTools.

[spencercal]

I've been having the exact same problem, and I've finally got the 14.1 Update downloading.

I had to try about everything before the update appeared as available.

1. Tried restarting photoshop

2. Tried restarting Creative Cloud

3. Checked for updates under "Help/Updates"

4. Uninstalled and Reinstalled Creative Cloud Desktop

5. Uninstalled Photoshop CC completely

6. Reinstalled Photoshop CC

7. Still was on 14.0 and Creative Cloud Desktop still said no updates were available

8. In Photoshop went to Help/Updates in the menu and the 14.1 update FINALLY appeared.

I'm guessing that it was becuase I completely unistalled Photoshop. Total pain, but I'm glad I finally have the update downloading.

[HYPD03]

Hopefully there's a way of doing this without a complete reinstall. I would hate to have this happen to my team members having the same problem, it would just take too long to fix/reinstate all photoshop presets, brushes, plugins, etc.

Not to mention any other programs I'd have to unsinstall because they arent getting updates either.

[Gupevieira]

Same problem here. Do want to reinstall PS.

Any hint?

[Ashutosh.Nigam · Accepted solution]

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

[Trevor.Dennis]

Ashutosh.Nigam wrote:

Please Update CC App from following link:

http://www.adobe.com/appsmanager/index.html

Once done check for updates, If this still does not solve the problem, I will contact persons individually to resolve this.

Regards,

Ashutosh

That's actually a very useful, and none too easy to find link Ashutosh, and I'd thoroughly reccommend anyone with a CC subscription to bookmark it.

My CC desktop app stopped working just about the same time that 14.1 was released, and nothing short of an unistall and reinstall got it going again.  Thankfully it saw all my installed CC apps.

[Gupevieira]

Worked!

Tks

[HYPD03]

Tried using this method.

1. Mounted

2. Installer did it's magic

3. No change in result.

Unfortunately it didn't work for me on both my laptop and iMac.

[HYPD03]

Turns out, there was a file blocking updates, while my self and the administrator of the enterprise account thought there wasn't. Thanks for your help. Issue was resolved by getting rid of the file blocking the update.

[Ashutosh.Nigam]

@ HYPD03,

Glad it did, Grayed out Updates usually mean that they are disabled.

In future your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

Regards,

Ashutosh

[HYPD03]

So I just got home and tried the same on my laptop. Problem is, there were lots of updates but not for Photoshop. Updates isn't greyed out anymore, but it cant seem to find anything past 14.0.

Update - I've tried:

• Deleting the file that supresses updates

• Uninstalling CC Client

• Reinstalling CC Client

• Restarting Photoshop

• Trying Help > Updates (this reveals no new updates - states I am up to date)

Photoshop is still on 14.0

Update 2 - With wonderful help from @Ashutosh.Nigam I've been able to resolve this.

Another file that the old I.T. guy must have somehow installed on my personal machine without permission.

Thanks Again. I really appreciate all the help.

[Studio_8]

I'm buggling with the same problems. Nothing seems to help What ever i do PS i stuck at 14.0.

Any help would be helpful.

[Vikas Talwar]

Davorin Pirs

@ Davorin Pirs,

Could you please confrim if you checked Help >Update in Photoshop.  What errro or message you get on doing a help update.

Thanks,

Vikas

[Studio_8]

Hi.

No error message.

Just "Your applications are all up-to-date as checked: less than a minute ago."

UPDATE:

I just went into Preferences of Adobe Appllication Manager and only the Bridge was selected for reporting updates... selected all the rest and the updates are showing up in Application Manager.

Creative Cloud app in the menu still doesn't see the updates...

D.

[Vikas Talwar]

@Davorin,

Relaunch the Creative Cloud now and you will get the updates in Creative Cloud.  Preferences are still managed through Adobe Application Manager.

Thanks,

Vikas

[sanchaithw]

Same here on my Macbook Pro 15 inches with Retina display ruunignOSX 19.8.5. Evrything is up to date in Photoshop Help-Update, and Adobe CC Desktop also no show up any update for Photoshop CC.

Have even tried uninstall, reinstall Adobe CC Desktop, Photoshop. But that doesn't help. I am still on 14.0

Have tried to download the 14.1.1 patch file following link in this form, but the installation fail, stated that my Photoshop is not valid for update

Help please. Other CC update go smoothly

[Ashutosh.Nigam]

@sanchaithw,

As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has  disabled/suppressed updates from Adobe and hosting in on a local server"

Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.

Regards,

Ashutosh

[sanchaithw]

I have uninstalled and reinstalled Photoshop CC. ANd the rpolem still persist. Photoshop CC and Adobe CC Desktop won't find 14.1.1. All are up to date is still here. Can you re-release a manual patch that work please

[sanchaithw]

And as I have gone through a session with Ashutosh, nothing seems to help me update to PS 14.1.1. I'm not in an enterprise environment as informed to Ashutosh duriing the session

Help please

[Ashutosh.Nigam]

@sanchaithw

Please provide us with log files, Have sent you a mail regarding this.

After analyzing those we would again have a connect session to resolve this issue.

Appreciate your patience.

Regards,

Ashutosh