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Adobe Photoshop 2021 crash exception="EXCEPTION_ACCESS_VIOLATION"

New Here ,
Nov 05, 2020

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Hi Guys,

this is my very first post and I need help:

Photoshop crashes right after startup. I can't change any settings for troubleshooting.

This is my Setup: Lenovo ThinkPad T470 with intel HD 620, Intel Core i5, 16 GB RAM on Windows 10, latest version.

What I already did:

- Install latest version of Intel Drivers

- Reinstall Photoshop

- reset Settings

- Update OS

Sadly I found nothing on google that works. This is a part of the Logfile:

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1"

 

Any Ideas?

Kind regards, Julian

 

This is the whole file:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.0" build="20201006.r.35" source="Windows-Client" crashType="n/a">

<time year="2020" month="11" day="5" hour="10" minute="52" second="49" timeoffset="60" timezone="Mitteleuropäische Zeit"/>

<user guid="d2e315ac-652e-481d-8cd9-8e1be3b6566c"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16239" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200121000000.000000-000" driverVersion="26.20.100.7812" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5916&#38;SUBSYS_224517AA&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

<gpuinfo availability="Off Line" adapterCompatibility="Avatron Software, Inc." adapterRAM="64 MB" caption="Air Display (Microsoft Corporation - WDDM v1.1)" description="Air Display (Microsoft Corporation - WDDM v1.1)" driverDate="20140911000000.000000-000" driverVersion="2.1.0.637" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1337&#38;DEV_BEEF&#38;SUBSYS_FEEDCAFE&#38;REV_00&#92;3&#38;11583659&#38;0&#38;0000" installedDisplayDrivers="AirDisplayWDDM.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFDC6B5ABF1" symbolname="DllRegisterServer"/>

<stackStatement index="1" address="0x00007FFDC6B5B005" symbolname="DllRegisterServer"/>

<stackStatement index="2" address="0x00007FFDC6B54D75" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFDC6B54DE0" symbolname="unknown"/>

<stackStatement index="4" address="0x00007FFDC6B57135" symbolname="unknown"/>

<stackStatement index="5" address="0x00007FFDBCB793B2" symbolname="D3D11CreateDeviceExternalImplementation"/>

<stackStatement index="6" address="0x00007FFDBCB859CE" symbolname="OpenAdapter10_2"/>

<stackStatement index="7" address="0x00007FFE0602599C" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="8" address="0x00007FFE060306E1" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="9" address="0x00007FFE0602A60A" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="10" address="0x00007FFE0600B760" symbolname="unknown"/>

<stackStatement index="11" address="0x00007FFE06029E4B" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="12" address="0x00007FFE06027E98" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="13" address="0x00007FFE05FEEFD3" symbolname="unknown"/>

<stackStatement index="14" address="0x00007FFE06030553" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="15" address="0x00007FFE0601748A" symbolname="unknown"/>

<stackStatement index="16" address="0x00007FFE06025BE7" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="17" address="0x00007FFE06025BA4" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="18" address="0x00007FFE06029178" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="19" address="0x00007FF7813AC6C1" symbolname="GetPluginCount"/>

<stackStatement index="20" address="0x00007FF78208A155" symbolname="xmlFreeRMutex"/>

<stackStatement index="21" address="0x00007FF781FAECFD" symbolname="ART::AssetType::operator!="/>

<stackStatement index="22" address="0x00007FF781FAE61C" symbolname="ART::AssetType::operator!="/>

<stackStatement index="23" address="0x00007FF781FAE669" symbolname="ART::AssetType::operator!="/>

<stackStatement index="24" address="0x00007FFE0A760E82" symbolname="beginthreadex"/>

<stackStatement index="25" address="0x00007FFE0AB17BD4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="26" address="0x00007FFE0C8CCE51" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x00000260191C6CF0"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0xFFFFFD9FE6E38E10"/>

<register name="RDI" value="0x00000260191C7250"/>

<register name="RSP" value="0x000000B0059FE990"/>

<register name="RBP" value="0x0000000000000004"/>

<register name="RIP" value="0x00007FFDC6B5ABF1"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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Adobe Photoshop 2021 crash exception="EXCEPTION_ACCESS_VIOLATION"

New Here ,
Nov 05, 2020

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Hi Guys,

this is my very first post and I need help:

Photoshop crashes right after startup. I can't change any settings for troubleshooting.

This is my Setup: Lenovo ThinkPad T470 with intel HD 620, Intel Core i5, 16 GB RAM on Windows 10, latest version.

What I already did:

- Install latest version of Intel Drivers

- Reinstall Photoshop

- reset Settings

- Update OS

Sadly I found nothing on google that works. This is a part of the Logfile:

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1"

 

Any Ideas?

Kind regards, Julian

 

This is the whole file:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.0" build="20201006.r.35" source="Windows-Client" crashType="n/a">

<time year="2020" month="11" day="5" hour="10" minute="52" second="49" timeoffset="60" timezone="Mitteleuropäische Zeit"/>

<user guid="d2e315ac-652e-481d-8cd9-8e1be3b6566c"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16239" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200121000000.000000-000" driverVersion="26.20.100.7812" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5916&#38;SUBSYS_224517AA&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

<gpuinfo availability="Off Line" adapterCompatibility="Avatron Software, Inc." adapterRAM="64 MB" caption="Air Display (Microsoft Corporation - WDDM v1.1)" description="Air Display (Microsoft Corporation - WDDM v1.1)" driverDate="20140911000000.000000-000" driverVersion="2.1.0.637" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1337&#38;DEV_BEEF&#38;SUBSYS_FEEDCAFE&#38;REV_00&#92;3&#38;11583659&#38;0&#38;0000" installedDisplayDrivers="AirDisplayWDDM.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFDC6B5ABF1" symbolname="DllRegisterServer"/>

<stackStatement index="1" address="0x00007FFDC6B5B005" symbolname="DllRegisterServer"/>

<stackStatement index="2" address="0x00007FFDC6B54D75" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFDC6B54DE0" symbolname="unknown"/>

<stackStatement index="4" address="0x00007FFDC6B57135" symbolname="unknown"/>

<stackStatement index="5" address="0x00007FFDBCB793B2" symbolname="D3D11CreateDeviceExternalImplementation"/>

<stackStatement index="6" address="0x00007FFDBCB859CE" symbolname="OpenAdapter10_2"/>

<stackStatement index="7" address="0x00007FFE0602599C" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="8" address="0x00007FFE060306E1" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="9" address="0x00007FFE0602A60A" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="10" address="0x00007FFE0600B760" symbolname="unknown"/>

<stackStatement index="11" address="0x00007FFE06029E4B" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="12" address="0x00007FFE06027E98" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="13" address="0x00007FFE05FEEFD3" symbolname="unknown"/>

<stackStatement index="14" address="0x00007FFE06030553" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="15" address="0x00007FFE0601748A" symbolname="unknown"/>

<stackStatement index="16" address="0x00007FFE06025BE7" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="17" address="0x00007FFE06025BA4" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="18" address="0x00007FFE06029178" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="19" address="0x00007FF7813AC6C1" symbolname="GetPluginCount"/>

<stackStatement index="20" address="0x00007FF78208A155" symbolname="xmlFreeRMutex"/>

<stackStatement index="21" address="0x00007FF781FAECFD" symbolname="ART::AssetType::operator!="/>

<stackStatement index="22" address="0x00007FF781FAE61C" symbolname="ART::AssetType::operator!="/>

<stackStatement index="23" address="0x00007FF781FAE669" symbolname="ART::AssetType::operator!="/>

<stackStatement index="24" address="0x00007FFE0A760E82" symbolname="beginthreadex"/>

<stackStatement index="25" address="0x00007FFE0AB17BD4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="26" address="0x00007FFE0C8CCE51" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x00000260191C6CF0"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0xFFFFFD9FE6E38E10"/>

<register name="RDI" value="0x00000260191C7250"/>

<register name="RSP" value="0x000000B0059FE990"/>

<register name="RBP" value="0x0000000000000004"/>

<register name="RIP" value="0x00007FFDC6B5ABF1"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

TOPICS
Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Nov 05, 2020

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Hi

Can you check Windows event viewer in the application log for errors relating to Photoshop.exe

2020-11-05 12_04_25-Director.png

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New Here ,
Nov 05, 2020

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Hi,

thank you for your fast reply. Unfortunately there is no event about Photoshop in the event viewer. Forgot to write that in the first post.

Kind regards, Julian

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Adobe Community Professional ,
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There's a couple of threads here about crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

This ones for After Effects but they mentioned it fixed the issue for Photoshop as well

https://community.adobe.com/t5/after-effects/application-crashes-on-launch-with-the-error-quot-the-a...

And this one for Photoshop

https://community.adobe.com/t5/photoshop/photoshop-2019-version-20-0-crashes-at-startup/td-p/1006298...

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