Adobe Photoshop 2021 crash exception="EXCEPTION_ACCESS_VIOLATION"

Community Beginner ,
Nov 05, 2020 Nov 05, 2020

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Hi Guys,

this is my very first post and I need help:

Photoshop crashes right after startup. I can't change any settings for troubleshooting.

This is my Setup: Lenovo ThinkPad T470 with intel HD 620, Intel Core i5, 16 GB RAM on Windows 10, latest version.

What I already did:

- Install latest version of Intel Drivers

- Reinstall Photoshop

- reset Settings

- Update OS

Sadly I found nothing on google that works. This is a part of the Logfile:

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1"

 

Any Ideas?

Kind regards, Julian

 

This is the whole file:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="22.0.0" build="20201006.r.35" source="Windows-Client" crashType="n/a">

<time year="2020" month="11" day="5" hour="10" minute="52" second="49" timeoffset="60" timezone="Mitteleuropäische Zeit"/>

<user guid="d2e315ac-652e-481d-8cd9-8e1be3b6566c"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16239" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200121000000.000000-000" driverVersion="26.20.100.7812" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5916&#38;SUBSYS_224517AA&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

<gpuinfo availability="Off Line" adapterCompatibility="Avatron Software, Inc." adapterRAM="64 MB" caption="Air Display (Microsoft Corporation - WDDM v1.1)" description="Air Display (Microsoft Corporation - WDDM v1.1)" driverDate="20140911000000.000000-000" driverVersion="2.1.0.637" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1337&#38;DEV_BEEF&#38;SUBSYS_FEEDCAFE&#38;REV_00&#92;3&#38;11583659&#38;0&#38;0000" installedDisplayDrivers="AirDisplayWDDM.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC6B5ABF1">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFDC6B5ABF1" symbolname="DllRegisterServer"/>

<stackStatement index="1" address="0x00007FFDC6B5B005" symbolname="DllRegisterServer"/>

<stackStatement index="2" address="0x00007FFDC6B54D75" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFDC6B54DE0" symbolname="unknown"/>

<stackStatement index="4" address="0x00007FFDC6B57135" symbolname="unknown"/>

<stackStatement index="5" address="0x00007FFDBCB793B2" symbolname="D3D11CreateDeviceExternalImplementation"/>

<stackStatement index="6" address="0x00007FFDBCB859CE" symbolname="OpenAdapter10_2"/>

<stackStatement index="7" address="0x00007FFE0602599C" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="8" address="0x00007FFE060306E1" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="9" address="0x00007FFE0602A60A" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="10" address="0x00007FFE0600B760" symbolname="unknown"/>

<stackStatement index="11" address="0x00007FFE06029E4B" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="12" address="0x00007FFE06027E98" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="13" address="0x00007FFE05FEEFD3" symbolname="unknown"/>

<stackStatement index="14" address="0x00007FFE06030553" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="15" address="0x00007FFE0601748A" symbolname="unknown"/>

<stackStatement index="16" address="0x00007FFE06025BE7" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="17" address="0x00007FFE06025BA4" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="18" address="0x00007FFE06029178" symbolname="D3D11CoreRegisterLayers"/>

<stackStatement index="19" address="0x00007FF7813AC6C1" symbolname="GetPluginCount"/>

<stackStatement index="20" address="0x00007FF78208A155" symbolname="xmlFreeRMutex"/>

<stackStatement index="21" address="0x00007FF781FAECFD" symbolname="ART::AssetType::operator!="/>

<stackStatement index="22" address="0x00007FF781FAE61C" symbolname="ART::AssetType::operator!="/>

<stackStatement index="23" address="0x00007FF781FAE669" symbolname="ART::AssetType::operator!="/>

<stackStatement index="24" address="0x00007FFE0A760E82" symbolname="beginthreadex"/>

<stackStatement index="25" address="0x00007FFE0AB17BD4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="26" address="0x00007FFE0C8CCE51" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x00000260191C6CF0"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0xFFFFFD9FE6E38E10"/>

<register name="RDI" value="0x00000260191C7250"/>

<register name="RSP" value="0x000000B0059FE990"/>

<register name="RBP" value="0x0000000000000004"/>

<register name="RIP" value="0x00007FFDC6B5ABF1"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<binaryImage start="0x00007FFD72B10000" end="0x00007FFD73A28000" path="ig9icd64.dll"/>

<binaryImage start="0x00007FFDC6B50000" end="0x00007FFDC6B73000" path="AirDisplayWDDM.dll"/>

<binaryImage start="0x00007FFDBCB60000" end="0x00007FFDBCBC3000" path="D3D10Level9.dll"/>

<binaryImage start="0x00007FFD78D60000" end="0x00007FFD79016000" path="adobe\IMSLib.dll"/>

<binaryImage start="0x00007FFDDB760000" end="0x00007FFDDB96D000" path="msxml3.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

TOPICS
Crash or freeze, Problem or error, Windows

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Guest
Nov 05, 2020 Nov 05, 2020

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Hi

Can you check Windows event viewer in the application log for errors relating to Photoshop.exe

2020-11-05 12_04_25-Director.png

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Community Beginner ,
Nov 05, 2020 Nov 05, 2020

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Hi,

thank you for your fast reply. Unfortunately there is no event about Photoshop in the event viewer. Forgot to write that in the first post.

Kind regards, Julian

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Nov 05, 2020 Nov 05, 2020

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There's a couple of threads here about crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005"

This ones for After Effects but they mentioned it fixed the issue for Photoshop as well

https://community.adobe.com/t5/after-effects/application-crashes-on-launch-with-the-error-quot-the-a...

And this one for Photoshop

https://community.adobe.com/t5/photoshop/photoshop-2019-version-20-0-crashes-at-startup/td-p/1006298...

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Community Beginner ,
Dec 04, 2020 Dec 04, 2020

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Thank you, Ged.

The solution for me was disabling the graphic driver "Air Display (Microsoft Corporation - WDDM v1.1)" which was shown as a second graphic driver. Photoshop works finde now.

2020-12-04 10_53_08-Window.png

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New Here ,
Mar 17, 2021 Mar 17, 2021

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This works, or I should say for me I don't need to disable my other graphic cards. I have two USB to HDMI pluged in so there are four graphic cards showing: The Intel HD Graphics, a GTX, and the two USB to HDMI. When I use multi screens my PS fails to open in both monitors that uses the USB to HDMI. All I need to do is to set the main screen at where the Intel HD Graphics is (which is my laptop's own monitor) and run PS. Apperantelly PS doesn't like those two USB to HDMI. If you need a bigger monitor for using PS just make sure one of them is a duplicate of the laptop's monitor which utilizes the Intel HD. 

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hello ;

I wanted to share my sollution, I deleted all the files in folder plugins , C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins

It was one of the plugins causing the crash, I could have deleted the plugins one by one but I was in hurry.

Hope that will help somone .

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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I am having excactly the same crash report and I changed all my hardware in attempt ti fix that, but without a success. The problem is coming from Photoshop.

I do not have any second gpu driver to dissable it.

I do not have any plugins.

The Adobe's Support can not resolve that and they are only losing your time with 3 hours sessions accessing your computer and even making the system more crashing.

I am really dissapointed from Adobe I am thinking to stop my payment subscription and to start use another software for photo editing.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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I have exactly the same Problem with Photoshop, is there a solution?

 

My crash-report

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">

<time year="2021" month="3" day="22" hour="15" minute="37" second="57" timeoffset="60" timezone="Mitteleuropäische Zeit"/>

<user guid="5589d782-d1ff-4f5c-b8e6-c149b1db7a4a"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="8062" machine="Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3093 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Microsoft" adapterRAM="" caption="Microsoft Remote Display Adapter" description="Microsoft Remote Display Adapter" driverDate="20060621000000.000000-000" driverVersion="10.0.19041.662" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="SWD&#92;REMOTEDISPLAYENUM&#92;RDPIDD_INDIRECTDISPLAY&#38;SESSIONID_0002" installedDisplayDrivers=""/>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2108 MB" caption="Intel(R) HD Graphics" description="Intel(R) HD Graphics" driverDate="20160519000000.000000-000" driverVersion="9.17.10.4459" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0102&#38;SUBSYS_11B91734&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10umd64.dll,igdumd64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7D0319C21">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF7D0319C21" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="1" address="0x00007FF7D0319E94" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="2" address="0x00007FF7D0318FEA" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="3" address="0x00007FF7D0319A32" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="4" address="0x00007FF7D22942AB" symbolname="ART::AssetType::operator=="/>

<stackStatement index="5" address="0x00007FF7D22775C9" symbolname="ART::AssetType::operator=="/>

<stackStatement index="6" address="0x00007FF7D2277A32" symbolname="ART::AssetType::operator=="/>

<stackStatement index="7" address="0x00007FF7D223A959" symbolname="ART::AssetType::operator=="/>

<stackStatement index="8" address="0x00007FF7D2259DAF" symbolname="ART::AssetType::operator=="/>

<stackStatement index="9" address="0x00007FF7D225B7FB" symbolname="ART::AssetType::operator=="/>

<stackStatement index="10" address="0x00007FF7D2262970" symbolname="ART::AssetType::operator=="/>

<stackStatement index="11" address="0x00007FF7CFFECF68" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="12" address="0x00007FF7CFFE0C75" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="13" address="0x00007FF7CFFEC38F" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="14" address="0x00007FF7D1142141" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="15" address="0x00007FF7D112F996" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="16" address="0x00007FF7D112FDEF" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="17" address="0x00007FF7D112FB4A" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="18" address="0x00007FF7D0653E6C" symbolname="ART::AssetType::operator!="/>

<stackStatement index="19" address="0x00007FF7D066219E" symbolname="ART::AssetType::operator!="/>

<stackStatement index="20" address="0x00007FF7D03C33F7" symbolname="ART::AssetType::operator!="/>

<stackStatement index="21" address="0x00007FF7D2048492" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>

<stackStatement index="22" address="0x00007FF7D2047D35" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>

<stackStatement index="23" address="0x00007FF7D20227D6" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>

<stackStatement index="24" address="0x00007FF7D1FFD189" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>

<stackStatement index="25" address="0x00007FF7CFCD5346" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="26" address="0x00007FF7CFCD53D3" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="27" address="0x00007FF7CFCCA188" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="28" address="0x00007FF7CFCDE6FC" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="29" address="0x00007FF7CFF5DC8F" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="30" address="0x00007FF7CFCCBF0B" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="31" address="0x00007FF7CFF22512" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="32" address="0x00007FFDF9617034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="33" address="0x00007FFDFAFC2651" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000002612D5F7D90"/>

<register name="RBX" value="0x000002612D210CB0"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x000000000000000F"/>

<register name="RSI" value="0x0000000000000001"/>

<register name="RDI" value="0x000000D9DEAF9B50"/>

<register name="RSP" value="0x000000D9DEAF9960"/>

<register name="RBP" value="0x000000D9DEAF9B00"/>

<register name="RIP" value="0x00007FF7D0319C21"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

<binaryImageSet>

<binaryImage start="0x00007FF7CF880000" end="0x00007FF7D77C7000" path="adobe\Photoshop.exe"/>

<binaryImage start="0x00007FFDFAF70000" end="0x00007FFDFB165000" path="ntdll.dll"/>

<binaryImage start="0x00007FFDF9600000" end="0x00007FFDF96BD000" path="kernel32.dll"/>

<binaryImage start="0x00007FFDF8840000" end="0x00007FFDF8B09000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FFDF5D60000" end="0x00007FFDF5DF0000" path="apphelp.dll"/>

<binaryImage start="0x00007FFDED410000" end="0x00007FFDED470000" path="AcGenral.dll"/>

<binaryImage start="0x00007FFDFAE90000" end="0x00007FFDFAF2E000" path="msvcrt.dll"/>

<binaryImage start="0x00007FFDFA700000" end="0x00007FFDFA79C000" path="sechost.dll"/>

<binaryImage start="0x00007FFDFA2A0000" end="0x00007FFDFA3CB000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FFDF9F20000" end="0x00007FFDF9F75000" path="shlwapi.dll"/>

<binaryImage start="0x00007FFDFA8C0000" end="0x00007FFDFAA60000" path="user32.dll"/>

<binaryImage start="0x00007FFDF8810000" end="0x00007FFDF8832000" path="win32u.dll"/>

<binaryImage start="0x00007FFDFA140000" end="0x00007FFDFA16A000" path="gdi32.dll"/>

<binaryImage start="0x00007FFDF8C40000" end="0x00007FFDF8D4B000" path="gdi32full.dll"/>

<binaryImage start="0x00007FFDF8BA0000" end="0x00007FFDF8C3D000" path="msvcp_win.dll"/>

<binaryImage start="0x00007FFDF8D50000" end="0x00007FFDF8E50000" path="ucrtbase.dll"/>

<binaryImage start="0x00007FFDFA170000" end="0x00007FFDFA29A000" path="ole32.dll"/>

<binaryImage start="0x00007FFDFAAC0000" end="0x00007FFDFAE15000" path="combase.dll"/>

<binaryImage start="0x00007FFDF97D0000" end="0x00007FFDF9F12000" path="shell32.dll"/>

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

<sessionId>

de869b1c-75a7-487e-97c8-c9c7ada912f8

</sessionId>

</crashreport>

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New Here ,
Mar 23, 2021 Mar 23, 2021

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we faced the same issue recently under domain enviroment, all possible solutions been applied without success, the only way worked for us is to downgrade Photoshop to the previous version and that solved the issue beside disabling the autoupdate feature till this issue get fixed in the new release as i hope.

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