Adobe Photoshop 22.2 Could not complete your request because of a program error on Windows 10

New Here ,
Feb 18, 2021 Feb 18, 2021

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I cannot import photos or even open a new layout without getting the "Program Error" dialog.  I've uninstalled and reinstalled the program.  Even completed a shutdown of the system and still cannot get it to work. 

 

I installed the Photoshop User Diagnostics to my system and this it what it produced.  HELP.

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF7920D2056 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
1 address: 0x00007FF7908C99C0 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
2 address: 0x00007FF7908C8F19 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
3 address: 0x00007FF78FEAB434 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
4 address: 0x00007FF78FEAB0C1 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
5 address: 0x00007FF78FEAB2C1 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
6 address: 0x00007FF78FEAB0E1 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
7 address: 0x00007FF78FEB445D base: 0x00007FF787A20000 module name: 'Photoshop.exe'
8 address: 0x00007FF790909F7E base: 0x00007FF787A20000 module name: 'Photoshop.exe'
9 address: 0x00007FF79090C451 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
10 address: 0x00007FF79090BF36 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
11 address: 0x00007FF7908E6A89 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
12 address: 0x00007FF78E5D85F6 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
13 address: 0x00007FF78E5D867D base: 0x00007FF787A20000 module name: 'Photoshop.exe'
14 address: 0x00007FF78E5CCBD8 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
15 address: 0x00007FF78E5E198C base: 0x00007FF787A20000 module name: 'Photoshop.exe'
16 address: 0x00007FF78E867AEF base: 0x00007FF787A20000 module name: 'Photoshop.exe'
17 address: 0x00007FF78E5CF26B base: 0x00007FF787A20000 module name: 'Photoshop.exe'
18 address: 0x00007FF78E82C372 base: 0x00007FF787A20000 module name: 'Photoshop.exe'
19 address: 0x00007FFB89C57C24 base: 0x00007FFB89C40000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFB8B1AD4D1 base: 0x00007FFB8B140000 module name: 'ntdll.dll'

 

 

 

 

{Thread title edited by moderator}

 

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hi,

 

We're sorry about the trouble with Photoshop due to the Program error. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

 

If the issue persists, please roll back to the previous version (21.2.5) of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

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