Adobe Photoshop: 22.3.1 won't use my geforce GT 730M (windows x)

Community Beginner ,
Apr 18, 2021 Apr 18, 2021

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Hello,

starting on ps 22.3.1 the nvidia gt 730M is not seen as a valid GPU unit, although it is recognised by the sniffer. 

This is a windows X laptop with geforce  GT 730M on motherboard and updated drivers. It used to be fully functionals but the last ps updated changed its mind.

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From the PS system info log (in Italian but easily readable):

please note the

"Chiusura inaspettata di modulo rilevamento GPU in data 18/04/2021 alle 21:14:05" *****

does it mean that the sniffer stopped working ?

 

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Versione di Adobe Photoshop: 22.3.1 20210406.r.122 990be2c x64
Numero di avvii: 24
Sistema operativo: Windows 10 64 bit
Versione: 10 o versione successiva 10.0.19041.928
Architettura di sistema: Famiglia CPU Intel:6, Modello:12, Stepping:3 con MMX, Intero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Conteggio processore fisico: 2
Conteggio processore logico: 4
Velocità processore: 2993 MHz
Memoria incorporata: 8101 MB
Memoria disponibile: 5177 MB
Memoria disponibile per Photoshop: 7396 MB

...

Composizione testo: Latino
Chiusura inaspettata di modulo rilevamento GPU in data 18/04/2021 alle 21:14:05 *****
------- GPU
OpenGL API stable: True.
OpenCL API stable: True.
Native API stable: True.
GPUDeny: 0
GPUForce: 0
useGPU: 0
isCapableGPU: 0
GPUName: NVIDIA GeForce GT 730M
GPUVendor: NVIDIA
IsOpenGLGPUCapable: 1
IsNativeGPUCapable: 1
HasSufficientRAM: 0

....

Tester="Photoshop"
snifferStart="2021-04-19_08:43:59"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB= 1,034
glgpu[0].GLName="GeForce GT 730M/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="25.21.14.2531"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll"
glgpu[0].GLDriverDate="20190409000000.000000-000"
glgpu[0].GLRenderer="GeForce GT 730M/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=2
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA 10.1.131"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB= 1,073
clgpu[0].CLName="GeForce GT 730M"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=1.300000e+10
clgpu[0].CLCompute=149.261484
clgpu[0].CLRawDeviceName=GeForce GT 730M
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
clgpu[1].CLPlatformVersion="OpenCL 1.2 "
clgpu[1].CLDeviceVersion="1.2"
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB= 1,708
clgpu[1].CLName="Intel(R) HD Graphics 4600"
clgpu[1].CLVendor="INTEL"
clgpu[1].CUDASupported=0
clgpu[1].CLIsPreferred=0
clgpu[1].CLBandwidth=9.000000e+09
clgpu[1].CLCompute=88.986656
clgpu[1].CLRawDeviceName=Intel(R) HD Graphics 4600
clgpu[1].CLRawDeviceVendor=Intel(R) Corporation
clgpu[1].CLRawPlatformName=Intel(R) OpenCL
clgpu[1].CLRawPlatformVendor=Intel(R) Corporation
NumNativeGPUs=2
nativegpu[0].NativeName="NVIDIA GeForce GT 730M"
nativegpu[0].NativeGPUAccessibleRAMInMB= 1,034
nativegpu[0].NativeVRAMInMB= 1,034
nativegpu[0].NativeDedicatedSystemRAMInMB= 0
nativegpu[0].NativeSharedSystemRAMInMB= 4,247
nativegpu[0].NativeVendor="NVIDIA"
nativegpu[0].NativeDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvtsi.inf_amd64_53320decf0b62f86\nvldumdx.dll"
nativegpu[0].NativeDriverVersion="25.21.14.2531"
nativegpu[0].NativeDriverDate="20190409000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
nativegpu[1].NativeName="Intel(R) HD Graphics 4600"
nativegpu[1].NativeGPUAccessibleRAMInMB= 2,264
nativegpu[1].NativeVRAMInMB= 117
nativegpu[1].NativeDedicatedSystemRAMInMB= 0
nativegpu[1].NativeSharedSystemRAMInMB= 2,147
nativegpu[1].NativeVendor="INTEL"
nativegpu[1].NativeDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"
nativegpu[1].NativeDriverVersion="20.19.15.5126"
nativegpu[1].NativeDriverDate="20200121000000.000000-000"
nativegpu[1].NativePowerEnvelope="UNKNOWN"
nativegpu[1].NativeDeviceAttachment="UNKNOWN"
nativegpu[1].NativeAPIVersion="12.0 (12.0)"
nativegpu[1].NativeIsPreferred=0
snifferEnd="2021-04-19_08:44:01"

-----------------

sorry for being verbose

daniele 

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correct answers 1 Correct Answer

Community Beginner , Apr 19, 2021 Apr 19, 2021
There is an issue with the latest version that breaks PS-GPU drivers. Downgrade to 22.2 and it should be fine again.

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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screenshot of preferences / performance. In grey the GPU disabled

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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There is an issue with the latest version that breaks PS-GPU drivers. Downgrade to 22.2 and it should be fine again.

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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Hi mateusz, thanks for your suggestion.

Downgrading ps to 22.2 turned the GPU on again.

All the best,

daniele

 

 

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Community Beginner ,
May 14, 2021 May 14, 2021

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LATEST

Hi Daniele, the GPU problem has been resolved in the latest (22.4) version of PS (at least for me) so go on and check if it's good for you too now!

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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You have dusl GPUs, an Nvidia GT730M and an Intel 4600 which is a known cause of issues as the drivers can conflict .

See section 7 here :

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

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