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Adobe Photoshop CC 2018 abruptly stops working. Requires upgrade to Windows 10 to run.

New Here ,
Jan 30, 2018 Jan 30, 2018

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Adobe Photoshop was working fine until last week.

It seems like the new update won't work on Windows 10.

Every time I try to launch Adobe Photoshop I get the following message:

"Adobe Photoshop requires Windows 10 Anniversary Update (version 1607) or later. Upgrade for free to newer version of Windows 10 to run Photoshop."

Since we are on a corporate/enterprise account (Enterprise version of Office) we cannot update to the Windows 10 Anniversary Update (version 1607) or later.

How can I get Photoshop to work again?

See screen shots for details.

Requires Anniversary Edition.PNG

windows version.PNG

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correct answers 1 Correct answer

Community Expert , Jan 30, 2018 Jan 30, 2018

How to get previous using a Cloud subscription https://forums.adobe.com/thread/2372985

-an option to check to see more previous https://forums.adobe.com/thread/2426726

-and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

And, in the future, check program requirements before updating

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Community Expert ,
Jan 30, 2018 Jan 30, 2018

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How to get previous using a Cloud subscription https://forums.adobe.com/thread/2372985

-an option to check to see more previous https://forums.adobe.com/thread/2426726

-and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

And, in the future, check program requirements before updating

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New Here ,
Jan 30, 2018 Jan 30, 2018

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Thank you.

I rolled back to previous version.

And, in the future, check program requirements before updating

Yes to this.

Or, if Adobe is smart enough to check compatibility before install rather than after would be great.

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Community Beginner ,
Feb 01, 2018 Feb 01, 2018

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I had this issue too. I'm also working on Windows 10 Enterprise. It would be great if Adobe CC updates would check the system for requirements. It would save a lot of time spent troubleshooting.

For people who need to know how to fix this right now, I'll answer this here.

How to Fix this, and get Photoshop back working:

1. In your CC window interface, on the photohop dropdown, go to "Other Versions" A list of previous Photoshop versions will pop up.

2. Click "Install" from the top version in this list. This should roll you back to the version that you just left when you updated.

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New Here ,
Mar 28, 2018 Mar 28, 2018

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super many thanks

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New Here ,
May 10, 2018 May 10, 2018

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Can u get us a screenshot???

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Community Beginner ,
Feb 08, 2018 Feb 08, 2018

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This needs to be fixed.  Rolling back lost settings.  Lightroom won't launch PS.  PS prompts to update system every time.  Don't have the new features like the smart select.   Are we stuck on old PS forever or just upgrade every once in a while and hope and rollback?

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New Here ,
Mar 19, 2018 Mar 19, 2018

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Likewise, I am too on an Enterprise version of Windows 10 and stuck with the Out of Date versions.
Thanks Adobe...

Perhaps you should create a version that maybe disables the useless features that come from the Creators update in Windoze.

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Adobe Employee ,
Mar 20, 2018 Mar 20, 2018

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Moving this discussion to the Photoshop forum.

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New Here ,
Apr 01, 2018 Apr 01, 2018

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All good to move this to the Photoshop section, I am finding that even changing back to older versions of Photoshop I can no longer use it on my pc!! I an unable to update the windows 10 version as other software I rely on does not work well with it.

This needs to be fixed, as why do we pay a subscription service that will stop us from using what we pay for. I did not see anything suggesting that it requires the updated win 10.

Adobe, I am an artist and I rely on my software working, every day down is a lost day. Please take this serious.

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New Here ,
Apr 03, 2018 Apr 03, 2018

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I like the last statement, "in the future check the requirements before updating"
NO ADOBE, Why don't you check the Operating System capabilities before Self Updating or Forcing an Update.
Seriously, I get the Update Photoshop notice several times a day, I was one who had to roll back a couple of version because, like many, I am on a corporate environment machine and out IT department will NOT be rolling out the anniversary updates to any of our computers.

I want this fixed, I want the new features without having to update something I cannot update. 

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New Here ,
Dec 30, 2020 Dec 30, 2020

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LATEST

Then which version of photoshop can I use in Windows 10 version 1511

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