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adobe printing problems with new epson printer

New Here ,
Sep 16, 2020

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purchased an epson sc-p700 a few months ago.  printed well to start, then began have problems. still using starter cartridges. after printing an image, i went to print another and found the successive images were only a vertical line rather than the entire photo.  same for different size papers and finishes when printed with adobe photoshop cc.  rebooted computer and then printed from different programs like photos or epson print or simply windows.  no problems with any of the prints with different sizes or finishes of paper.  determined it was a photoshop problem.  reinstalled drivers for epson printer, several times. reinstalled photoshop cc on my windows 10 computer. printed ok for a short while then the problem returned.  contacted adobe support when i got error message "saved printer information is not compatiblewith the version of ps or default printer no longer available". was guided by tech to change preference for ps and keep old preference in a folder.  contacted adobe support multiple times.  no help. contacted epson who concluded with above testing it was a software problem. no exchange of printer.  i can't use this printer realiably and know i can't be the only one having this issue.  any suggestions.  frustration galore.  thx0.jpg

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adobe printing problems with new epson printer

New Here ,
Sep 16, 2020

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purchased an epson sc-p700 a few months ago.  printed well to start, then began have problems. still using starter cartridges. after printing an image, i went to print another and found the successive images were only a vertical line rather than the entire photo.  same for different size papers and finishes when printed with adobe photoshop cc.  rebooted computer and then printed from different programs like photos or epson print or simply windows.  no problems with any of the prints with different sizes or finishes of paper.  determined it was a photoshop problem.  reinstalled drivers for epson printer, several times. reinstalled photoshop cc on my windows 10 computer. printed ok for a short while then the problem returned.  contacted adobe support when i got error message "saved printer information is not compatiblewith the version of ps or default printer no longer available". was guided by tech to change preference for ps and keep old preference in a folder.  contacted adobe support multiple times.  no help. contacted epson who concluded with above testing it was a software problem. no exchange of printer.  i can't use this printer realiably and know i can't be the only one having this issue.  any suggestions.  frustration galore.  thx0.jpg

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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Make a screen capture of the Photoshop Print dialog just before you click on that Print button. 

And a screen capture of the Epson driver. 

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Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

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I think Digital Dog means post the screen capture images on here, so he can see what the issue might be, he's an expert in these matters.

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New Here ,
Sep 16, 2020

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thanks so much for your help. hope this is the info you need. otherwise,
let me know.

Jan Mayer

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