All Adobe programs crashing randomly

Community Beginner ,
Aug 02, 2017

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Has anyone experienced random "crashing" last week and this week? My coworkers have all experienced this where all adobe programs will close out by themselves with no crash warning or error messages post crash. Sometimes I sleep my laptop, open it back up only to find everything closed out with no error messages. Sometimes in the middle of working its just closes out. I dont even know if this is considered a "crash" as the computer doesnt even realize the programs quit itself. And just now, I was just looking at my design, pondering, and it closed out without me doing a single thing or even moving my cursor.

OSX Sierra, 10.12.6 with the latests CC installed on both my mac pro and mbp retina

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Adobe Employee ,
Aug 02, 2017

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Hi Lynnc39797968,

Kindly let us know the name of the Adobe Apps crashing on your machine so that we can loop in an expert and help you better.

Till then you may refer to Adobe Creative Cloud applications close immediately after launch.

Awaiting your response.

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Community Beginner ,
Aug 02, 2017

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Thanks! Been using photoshop and indesign mostly. Both have exited without warning or post-crash messages. I can try the solution of signing in and out.

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Adobe Employee ,
Aug 02, 2017

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Moving this discussion to the Photoshop General Discussion forum.

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New Here ,
Aug 02, 2017

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Same here.  Photoshop keeps crashing on me.  About the worst time possible, as I have a huge art show this weekend, and I need Photoshop.

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Community Beginner ,
Aug 07, 2017

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Still an ongoing problem even after signing in and out of the creative suite launcher/taskbar item. This time I had both inDesign and photoshop open. Photoshop was idle in the background as I was working in indesign. Then indesign just quit all of a sudden. No error message, no recovered file upon reopening, no nothing. Photoshop was also closed out. No time to think about saving as I was only about 3-5minutes into my work.

FIX THIS PLEASE. Thanks.

specs at the time: OSX SIerra, Slack, MS outlook, and chrome open. NO other programs.

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Community Beginner ,
Aug 09, 2017

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Still exiting. Just opened PS, AI, and ID. Went to browsing online before working (no files opened in those adobe programs) and everything just shut down in the background.

Detrimental problem if I was working and didnt get a chance to save.

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Community Beginner ,
Aug 09, 2017

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Just happened again. Photoshop in the background and closed out with no errors. Was browsing on chrome. Nothing else opened. Will continue to monitor if its chrome related. Good thing i saved before i browsed.

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Community Beginner ,
Sep 29, 2020

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Getting this problem as well, Photoshop and AE crash even when they're idle.

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Community Beginner ,
Aug 16, 2017

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Happened again. In the middle of indesign and everything just quit. Not browsing this time. SUPER ANNOYING. FIXXXXX please.

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Community Beginner ,
Aug 17, 2017

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crashed again. this time i just opened a PDF and ID, PS and AI closed out.

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Community Beginner ,
Aug 20, 2017

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And now i was just working in Lightroom and that closed out! (PS opened in the background)

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Adobe Community Professional ,
Aug 21, 2017

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You may want to try clearing the Adobe font cache.

See here for more info: Troubleshoot fonts in Adobe applications | Mac OS X

  1. Quit all Adobe Apps.
  2. Search for .lst files
  3. delete Delete Adobe.lst files.
  4. Start up an Adobe App. Will take longer to load as it rebuilds the the font caches

HTH

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New Here ,
Jul 09, 2020

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My latest creative suite apps keep crashing too! All at once. I'm working across Indesign, Photoshop and Indesign. It happens while I'm using them. It's very frustrating! It's only started happening following the latest update 

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New Here ,
Sep 29, 2020

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I am experiencing the same problem with Indesign, Illustrator and Photoshop - all randomly shutting down, sometimes whilst actively working in them and sometimes on returning to my mac after a short break. This has happened on 2 Imacs in our house - it must be an Adobe issue??

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New Here ,
Oct 15, 2020

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Happens to me too! If a file isn't saved I'll still get a prompt asking whether I want to save or not. Adobe CC behaves as if I decided to hit Quit when I didnt. Happens occasionally and effects all open Adobe applications. When reopening I tend to get asked to log back into my Adobe CC.

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New Here ,
Nov 03, 2020

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Has anyone figured this out yet? It is SO frustrating when this happens! Like everyone else, I too have to re-login to Adobe. Please fix this Adobe!

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Community Beginner ,
Nov 28, 2020

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Experiencing the same problem - all the Adobe apps I use are just crashing randomly. 

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New Here ,
Dec 07, 2020

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Same here. It asks me if I want to save my files and that's all. Suddenly Indesign, Illustrator and Reader Pro all shutting down... 

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New Here ,
Dec 11, 2020

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I was having this problem and it was driving me crazy. Turns out it was a problem with my GPU. My very nice Adobe tech help person downloaded the manufacturer drivers and pointed my computer to those instead of the Microsoft drivers that came preinstalled. With those AMD drivers installed it worked great. Tech guy told me that Microsoft drivers don't work well with my card (Radeon 5700) and that it shuts Premiere down. It's been working great since then (knock on wood).

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