An error occured Photoshop crashing

New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Hi,

 

Just this last week everytime I open anything from Photoshop within a few seconds it crashes and I get a message to say 'an error occured' with no other information.

I have tried re-installing the previous version but this has made no difference.

 

Thanks! 

TOPICS
Problem or error

Views

278

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

LATEST

Natasha-

It would be wonderful if you could provide information on your operating system and graphics card. Also, make sure to use the provided uninstaller when removing Photoshop so that you also delete any preferences that may be causing the issue.

warmly/j

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines