Highlighted

Animated GIF Save for Web not working in 2019

Explorer ,
Jul 09, 2019

Copy link to clipboard

Copied

To be brought to the attention of the people at Adobe who work on Photoshop:

I have a .mp4 file, 1920x1080px, that I am bringing into Photoshop 2019 to make into an animated GIF. When I do the Save for Web, it gives the error message "Could not complete this operation. An unknown error has occurred." However, it works fine when I do the same thing in Photoshop 2018. Please fix in Photoshop 2019.

Views

178

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Animated GIF Save for Web not working in 2019

Explorer ,
Jul 09, 2019

Copy link to clipboard

Copied

To be brought to the attention of the people at Adobe who work on Photoshop:

I have a .mp4 file, 1920x1080px, that I am bringing into Photoshop 2019 to make into an animated GIF. When I do the Save for Web, it gives the error message "Could not complete this operation. An unknown error has occurred." However, it works fine when I do the same thing in Photoshop 2018. Please fix in Photoshop 2019.

Views

179

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 09, 2019 0
Adobe Employee ,
Jul 09, 2019

Copy link to clipboard

Copied

Hi there,

Sorry to hear about the error, let's make it right.

As Save for Web is not working in Photoshop, could you please share Photoshop's Help>System Info dialog text here? As it would be helpful for us to troubleshoot the issue.

Have you tried resetting the preferences of Photoshop and see if that helps? Preferences in Photoshop

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2019 1
Explorer ,
Jul 09, 2019

Copy link to clipboard

Copied

Reset preferences with the keyboard shortcut and still doesn't work in 2019. Here is the System Info:

Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64

Number of Launches: 0

Operating System: Mac OS 10.12.6

System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2500 MHz

Built-in memory: 16384 MB

Free memory: 6860 MB

Memory available to Photoshop: 13723 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=900, right=1440

Display: 2

Display Bounds: top=0, left=1440, bottom=1200, right=3360

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=2

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="AMD Radeon R9 M370X OpenGL Engine"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 M370X OpenGL Engine"

glgpu[0].GLRendererID=16915459

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Nov 13 2017 23:06:50)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Iris Pro"

clgpu[0].CLVendor="Intel"

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(Jun 21 2018 21:04:09)"

clgpu[0].CLBandwidth=4.20574e+10

clgpu[0].CLCompute=206.876

nativegpu[0].NativeName="AMD Radeon R9 M370X"

clgpu[1].CLPlatformVersion="1.2 (Nov 13 2017 23:06:50)"

clgpu[1].CLDeviceVersion="1.2 "

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=2048

clgpu[1].CLName="AMD Radeon R9 M370X Compute Engine"

clgpu[1].CLVendor="AMD"

clgpu[1].CLVendorID=16915456

clgpu[1].CLDriverVersion="1.2 (Jun 21 2018 20:50:52)"

clgpu[1].CLBandwidth=5.48997e+10

clgpu[1].CLCompute=469.341

nativegpu[1].NativeName="Intel Iris Pro Graphics"

License Type: Subscription

Serial number: 90960775672214282072

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop CC 2019/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 464.8G, 17.4G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-ins/

Installed components:

   AdbePM.framework   AdbePM   3.0.00.377262   1.601805

   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361

   AdobeACE.framework   AdobeACE   2.20.02.41706   79.600623

   AdobeAGM.framework   AdobeAGM   4.30.87.41706   79.600623

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.41336   79.598424

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.41336   79.598424

   AdobeBIB.framework   AdobeBIB   1.2.03.41706   79.600623

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.41706   79.600623

   AdobeCoolType.framework   AdobeCoolType   5.17.00.41706   79.600623

   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2  

   AdobeExtendScript.framework   AdobeExtendScript   4.5.9.1   81.1157194

   AdobeJP2K.framework   AdobeJP2K   1.2.2.41336   79.271024

   AdobeLinguistic.framework      23636  

   AdobeMPS.framework   AdobeMPS   5.8.1.41653   79.600183

   AdobeOwl.framework   AdobeOwl   5.3.0  

   AdobePDFL.framework   AdobePDFL   15.0.0.41785   79.301181

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   8.0.0.41.47939  

   AdobeScCore.framework   AdobeScCore   4.5.9.1   81.1157194

   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.41706   79.600623

   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.600623

   AdobeXMP.framework   AdobeXMPCore   79.163499   79.163499

   AdobeXMPFiles.framework   AdobeXMPFiles   79.163499   79.163499

   AdobeXMPScript.framework   AdobeXMPScript   79.163499   79.163499

   ahclient.framework   ahclient   4.0.0.0  

   AIDE.framework   AIDE   1.5.0.41688   79.600470

   aif.framework   aif   6.0.00.1   1.

   boost_date_time.framework   boost_date_time   12.1.0.0  

   boost_filesystem.framework   boost_filesystem   12.1.0.0  

   boost_system.framework   boost_system   12.1.0.0  

   boost_threads.framework   boost_threads   12.1.0.0  

   Cg.framework   NVIDIA Cg     

   CITThreading.framework        

   dvaaccelerate.framework   dvaaccelerate   12.1.0.0  

   dvaappsupport.framework   dvaappsupport   12.1.0.0  

   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0  

   dvacore.framework   dvacore   12.1.0.0  

   dvamarshal.framework   dvamarshal   12.1.0.0  

   dvamediatypes.framework   dvamediatypes   12.1.0.0  

   dvametadata.framework   dvametadata   12.1.0.0  

   dvametadataapi.framework   dvametadataapi   12.1.0.0  

   dvametadataUI.framework   dvametadataUI   12.1.0.0  

   dvaplayer.framework   dvaplayer   12.1.0.0  

   dvascripting.framework   dvascripting   12.1.0.0  

   dvatransport.framework   dvatransport   12.1.0.0  

   dvaui.framework   dvaui   12.1.0.0  

   dvaunittesting.framework   dvaunittesting   12.1.0.0  

   dynamiclink.framework   dynamiclink   12.1.0.0  

   ICUConverter.framework   ICUConverter   3.61   "gtlib_11.0" "." "22995"

   ICUData.framework   ICUData   3.61   "gtlib_11.0" "." "22995"

   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_11.0" "." "22995"

   k2.framework   k2   1  

   LogSession.framework   LogSession   8.0.0.41.47939  

   mediacoreif.framework   mediacoreif   12.1.0.0  

   opencv2.framework   opencv2   3.2.0  

   PlugPlugExternalObject.framework      9.2.1.39  

   PlugPlugOwl.framework   PlugPlugOwl   9.2.1.39  

   WRServices.framework        

Required plug-ins:

   3D Studio 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Accented Edges 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 20.0.0, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Average 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”

   Bas Relief 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   BMP 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Camera Raw 11.2 (135), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 11.2 (135), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Charcoal 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Chrome 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Cineon 20.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”

   Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”

   Collada DAE 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Color Halftone 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Colored Pencil 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Conté Crayon 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Craquelure 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 20.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Crosshatch 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Crystallize 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Cutout 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Dark Strokes 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   De-Interlace 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Dicom 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”

   Difference Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”

   Diffuse Glow 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Displace 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Dry Brush 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Eazel Acquire 20.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”

   Entropy 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Export Color Lookup Tables 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”

   Extrude 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   FastCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”

   Fibers 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Film Grain 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Filter Gallery 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Flash 3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Fresco 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Glass 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Glowing Edges 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Grain 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Graphic Pen 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Halftone Pattern 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Halide Bottlenecks 20.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”

   HDRMergeUI 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”

   HSB/HSL 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   IFF Format 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   IGES 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Ink Outlines 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   JPEG 2000 20.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”

   Kurtosis 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Lens Blur 20.0.0, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”

   Lens Correction 20.0.0, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”

   Lens Flare 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Liquify 20.0.0, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”

   Matlab Operation 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”

   Maximum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Mean 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Measurement Core 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”

   Median 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Mezzotint 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Minimum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   MMXCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”

   Mosaic Tiles 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Multiprocessor Support 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”

   Neon Glow 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Note Paper 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   NTSC Colors 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”

   Ocean Ripple 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   OpenEXR 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Paint Daubs 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Palette Knife 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Patchwork 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Paths to Illustrator 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   PCX 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”

   Photocopy 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Picture Package Filter 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”

   Pinch 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Pixar 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”

   Plaster 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Plastic Wrap 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   PLY 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Pointillize 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”

   Poster Edges 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   PRC 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Radial Blur 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Radiance 20.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”

   Range 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Render Color Lookup Grid 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”

   Reticulation 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Ripple 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Rough Pastels 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Save for Web 20.0.0, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”

   ScriptingSupport 20.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”

   Shake Reduction 20.0.0, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”

   Shear 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Skewness 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Smart Blur 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Smudge Stick 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Solarize 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”

   Spaces 20.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”

   Spatter 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Spherize 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Sponge 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Sprayed Strokes 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Stained Glass 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Stamp 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Standard Deviation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   STL 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Sumi-e 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Summation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Targa 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Texturizer 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Tiles 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Torn Edges 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Twirl 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   U3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Underpainting 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Vanishing Point 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”

   Variance 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Virtual Reality Modeling Language | VRML 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Water Paper 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Watercolor 20.0.0, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Wave 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Wind 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”

   ZigZag 20.0.0, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

   Extensis 7.0.0.641032, Copyright © 2018 Celartem, Inc., doing business as Extensis. All rights reserved. - from the file “/Applications/Adobe Photoshop CC 2019/Plug-ins/Automate/ExtensisFontManagementPSCC2019.plugin/”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/purchaseStock.html”

   com.adobe.Butler.backend  2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/index.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”

   New Document  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/purchaseTypekit.html”

   Home  2.7.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.7.0/index.html?v=2.7.0.66”

   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

   Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

   Extensis  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Extensis_Photoshop_HTML/index.html”

   Export As  4.6.3 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2019 0
Adobe Employee ,
Jul 09, 2019

Copy link to clipboard

Copied

Thanks for sharing the system info, it seems that you're using an older version of Photoshop, could you please try updating Photoshop to version 20.0.5 via the Creative Cloud desktop app and let us know if it helps with the issue?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2019 1
New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Hello, I have the same issue and I installed Photoshop not even one week ago so I guess is the latest version available. Funny enough it works when I tried to create an animated GIF from a 9sec video but not from a 12sec video. Is there a time limitation in creating animated gif? I couldn't find any in PS info. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

Copy link to clipboard

Copied

Hello, is the 9 seconds video a shortened version of the 12 seconds one?

Are they coming both from the same camera, with the same settings?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0
New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

the MOVs where created in After Effects and are two different animations. Same parameters, just different lenght.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0