Anyone else struggling with the Wacom Pen turning into the Move tool in Photoshop on a Mac?

Community Beginner ,
Jun 30, 2019

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I've searched and seen this problem posted several times but it seems to usually be about Windows.  A few Mac users have struggled too but I haven't found any solution.  I'm working along quietly and suddenly my Pen tool on my Wacom Intuos Pro turns into the Move tool and is totally stuck there.  The ONLY way to fix it is to completely shut my entire computer down and then restart and try to work as quickly as possible before it happens again.  I have installed the latest drivers, the latest Photoshop and the latest iOS.  So frustrated right now.....

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Anyone else struggling with the Wacom Pen turning into the Move tool in Photoshop on a Mac?

Community Beginner ,
Jun 30, 2019

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I've searched and seen this problem posted several times but it seems to usually be about Windows.  A few Mac users have struggled too but I haven't found any solution.  I'm working along quietly and suddenly my Pen tool on my Wacom Intuos Pro turns into the Move tool and is totally stuck there.  The ONLY way to fix it is to completely shut my entire computer down and then restart and try to work as quickly as possible before it happens again.  I have installed the latest drivers, the latest Photoshop and the latest iOS.  So frustrated right now.....

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Jun 30, 2019 0
LEGEND ,
Jun 30, 2019

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Try a tool reset:

reset tool.jpg

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Jun 30, 2019 1
Adobe Community Professional ,
Jun 30, 2019

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Hi!

What version of Photoshop are you running? And, how do you have the buttons programmed on your Wacom?

Can you show a screen shot of your Wacom preferences? It might help to see if you are clicking on something by accident...

we understand your frustration! Let's see what we can do to get it fixed.

We'll wait to hear back,

Michelle

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Jun 30, 2019 1
Most Valuable Participant ,
Jul 01, 2019

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Did You look? Do a search to see If anyone else has? Quite easy to do....

https://forums.adobe.com/search.jspa?place=%2Fplaces%2F1413024&sort=updatedDesc&q=Wacom+Pen+%22Move+...

JJMack

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Jul 01, 2019 0
benwdwd LATEST
New Here ,
Dec 26, 2020

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I just ran into this issue, the only way to make it go away is to open Activity Monitor (should be in /Applications/Utilities), then select the WacomTouchDriver process, use the search functionality to find it (just search for 'Wacom').. then with it selected click the 'x' button top left, and select 'Force Quit'. It should disappear from the list and then reappear after it is restarted by a background process. The issue should be resolved, at least until it crops up again. If that doesn't work, try force-quitting the other Wacom processes (com.wacom.IOManager, com.wacom.UpdateHelper etc.). 

benwdwd_0-1609013548060.png

benwdwd_1-1609013583855.png

Pretty sure this is a bug with Wacom's driver code. Could be wrong, but it seems to occur after my machine has been in sleep mode. Perhaps a memory management issue in their code. 

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Dec 26, 2020 0