Anyone having issues with files downloaded from the tutorials?

New Here ,
Dec 18, 2020

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My daughter downloaded some files from the Adobe Photoshop tutorials. They won't open and cause errors in the program. We couldn't even close Photoshop. We had to use the task manager to close it, uninstall and reinstall to get it to work. It works fine on all other files.

 

I called support, which was a huge waste of time. The support person didn't know how to spell Adobe (??!!!) and couldn't comprehend that I got the files from their website. She kept asking where I got the files. I finally gave up with her.

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Anyone having issues with files downloaded from the tutorials?

New Here ,
Dec 18, 2020

Copy link to clipboard

Copied

My daughter downloaded some files from the Adobe Photoshop tutorials. They won't open and cause errors in the program. We couldn't even close Photoshop. We had to use the task manager to close it, uninstall and reinstall to get it to work. It works fine on all other files.

 

I called support, which was a huge waste of time. The support person didn't know how to spell Adobe (??!!!) and couldn't comprehend that I got the files from their website. She kept asking where I got the files. I finally gave up with her.

TOPICS
Problem or error

Views

13

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 18, 2020 0

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