Anyone having issues with files downloaded from the tutorials?

[#1]

My daughter downloaded some files from the Adobe Photoshop tutorials. They won't open and cause errors in the program. We couldn't even close Photoshop. We had to use the task manager to close it, uninstall and reinstall to get it to work. It works fine on all other files.

I called support, which was a huge waste of time. The support person didn't know how to spell Adobe (??!!!) and couldn't comprehend that I got the files from their website. She kept asking where I got the files. I finally gave up with her.

[#2]

My daughter downloaded some files from the Adobe Photoshop tutorials. They won't open and cause errors in the program. We couldn't even close Photoshop. We had to use the task manager to close it, uninstall and reinstall to get it to work. It works fine on all other files.

I called support, which was a huge waste of time. The support person didn't know how to spell Adobe (??!!!) and couldn't comprehend that I got the files from their website. She kept asking where I got the files. I finally gave up with her.