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Anyone having trouble with Save To Web in new Ps 2020?

Explorer ,
Nov 13, 2019 Nov 13, 2019

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Its working for me, but I'm trying to help a friend who seems to be having issues.  Possible bug?

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Adobe
Community Expert ,
Nov 13, 2019 Nov 13, 2019

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What issues is your friend having exactly?

 

Which operating system is your friend running?

 

Running the current version of Photoshop 2020 (version 21.0.1)?

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Explorer ,
Nov 13, 2019 Nov 13, 2019

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Goes to:

File>

Export to Web>

 

He then gets the window open for File Export, size, etc. clicks on Save and then gets error message.

 

He is using new 21.0 Photoshop CC and Up to date with new 10.15.1 Catalina Mac OS

 

Much thanks in advance!

 

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Explorer ,
Nov 14, 2019 Nov 14, 2019

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Any help would be appreciated!

 

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Community Expert ,
Nov 14, 2019 Nov 14, 2019

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>> and then gets error message.

 

What exactly does the error message say? Word for word.

 

Exact error messages greatly assist troubleshooting.

 

>> He is using new 21.0 Photoshop CC

 

Make sure he's running the very latest version 21.0.1. May make a difference.

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Explorer ,
Nov 14, 2019 Nov 14, 2019

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