artboards disappeared in photoshop

[trent_reker]

installed new version last night.  all was good.  today when i open pshop THERE ARE NO ARTBOARDS.  no boundaries to any project.  i've done all the [removed by moderator] everybody says should work.  they don't.  all i know is a new version was installed and now no artboards.

this was AFTER dealig gwith grayed out filters.

have had no windows update in a week.

good job adobe.  love it when you [removed by moderator] things up again and again and again, causing folks to waste hours fixing what wasn't broken before your "updates" screw us out of hours and hours of life.

[c.pfaffenbichler]

This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

And how useful do you think a statment like »i've done all the b.s. everybody says should work.« is? 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

Please provide meaningful information, screenshots, … 

»this was AFTER dealig gwith grayed out filters.«

What was that related to? What were the affected images’s Color Modes and Bit Depths? 

[trent_reker]

dear adobe community professional;

if expressing frustration is not acceptable, then can you please tell me where to go?  surely you have been there.

title:  "artboards disappeared in photoshop"  looks like i am addressing an adobe issue to me.  is there a dance i need to dance for you?  surely you know this, too.  maybe you have a helpful link to where i can purchase hoops to jump through as well.

two screenshots follow.  one without the entire artboard chosen (using ctrl-a) and one without.

[abuse removed by moderator]

thank you in advance for your [removed by moderator] reply.

[c.pfaffenbichler]

»if expressing frustration is not acceptable,«

I am a Photoshop user so I am familiar with frustration about actual Photoshop bugs. 

But your statement »i've done all the b.s. everybody says should work.« is meaningless – what have you done? Do you really think others would be able to guess what you think »everybody says«? 

And your »good job adobe.« was apparently addressed at Adobe – an entity you are not talking to here; did having that pointed out somehow offend you? 

You apparently have not deigned to act on the information in the link I posted or answer direct  questions. 

As for the screenshots: How sure are you the file originally contained Artboards? What were the last steps you performed on the file in the last session? 

The images in 16bit – which would rule out some Filters (like Filter Gallery). 

Several Smart Smart Obhects and one plain pixel Layer are selected – Filters need to be applied on single Layers/Smart Objects. 

[trent_reker]

[c.pfaffenbichler · Accepted solution]

As for the original primary issue (artboards disappearing not in a display-sense but actually being scrubbed): 

Random file corruption seems unlikely as it would probably manifest in other ways, too. 

I can’t rule out a bug but unless you can reproduce the issue (and ideally provide steps that allow others to reproduce it, too) and in the absence of a noticable quantity of similar reports (at least I could not find one so far) a user error seems more likely at current. 

[trent_reker]

screenshot of the workaround i discovered myself.

[screenshot with cursing removed by moderator]