I haven’t worked with Video in Photoshop in a while, but when I did, you had to use the option/Alt key when you hit the play button to get Photoshop to play audio. Try that, see if it helps.
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Your screenshot indicates you need to click on the speaker symbol, next to the play controls, to turn on the audio.
ha! So simple. A quick test in Photoshop shows the audio playback button is backward to most audio controls in other programs so davescm is right. The button looks like a “select to mute” button, but it’s actually a status button telling you it IS muted. In order for you to be able to hear the audio you need to see the icon with the little sound waves out. My test also updated my own info and option/alt clicking the play button does nothing.
Oh my, I really didn't notice that! Thank you both, you really saved my life!
Hey, I'm kind of having the same issue. I made sure that the button was pressed, but it keeps turning itself back off. Not sure why it's happening, but I can't find any answers, and I've been scouring Google for about an hour now.
EDIT: Don't know what was happening, but a quick restart fixed it. I think it was the fact that I plugged in a pair of headphones and hadn't tried a restart yet.
Worked for me. I hit sound button on and off without resoult at the beggining. Then I restarted PSD and it works now.
Thanks everyone for your input.
What worked for me was restarting photoshop. I had the program open. Then I plugged in some headphones. A restart fixed the issue.
I have tried all above but did not work for me. so i downloaded the video again from my whatsapp page, did not change the name (as i did not know what i did that caused the problem) and finally it worked perfectly for me.
This didn't work for me.
The only thing that works is the Alt play option with speaker icon ON