Auto Recover doesn't work

New Here ,
Feb 09, 2021 Feb 09, 2021

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So I was working in a file and my computer had a hard crash. When I booted it up again and opened Photoshop, the file I was working in when it crashed didn't open as it sometimes does. So I opened the file through recent and 'lo and behold, there it was without the changes I've made over the last 3,5 hours. Strange, I thought to myself as I have autor save on for every 10 mins. So I looked in the autorecover folder, same file without the recent changes.

Contacted your support chat, they basically said "that's strange" and "sorry, the changes are gone".
To up the ante, I'm working against a deadline that is rather tight.

Anyway, Adobe, don't name stuff like "AutoSave" if it doesn't actually saves the file. A more proper name would be like "AutoSave-ish" or "SometimesMaybeAutoSave".

A huge fart to all engineers that worked on that feature.

 

Cheers!

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Crash or freeze

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New Here ,
Feb 10, 2021 Feb 10, 2021

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So, the same thing happened again just now, only this time I only lost about 20 mins worth of work. I just have to ask, does the auto save feature actually do anything, or is it just a button connected to nothing?

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