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Hi, I recommend that you contact customer service: https://helpx.adobe.com/contact.html
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Hi, I have the same issue. Where agents can't help me. I'm referred to my bank. They can't help me either. What is the next thing I can do?
My creditcard details and all of my e-mailadresses are known. There is no clue why i'm billed twice. They looked for multiple accounts or licenses.
I see "ADOBE IL CREATIVE CLD ADOBE.COM IRL" and "ADOBE SFTW EUR DUBLIN IE" in the creditcard details.
Does someone have any idea?
Thanks in advance.
Ricky
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Hi, have you tried contacting Adobe customer service?
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Only Customer Service can help with billing. We are volunteers and cannot see your account information — only Adobe Employees can do that.
Contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human and not a bot.
Get a case number and the agent's name. Ask for a supervisor if the first person says they can't help.
Report the case number here if it is not resolved this time.
~ Jane