Been billed twice

New Here ,
Mar 16, 2021 Mar 16, 2021

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  • Hi I've been billed twice this month but not sure why!? 😕 has anyone else had this issue? 
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Problem or error

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Hi, I recommend that you contact customer service: https://helpx.adobe.com/contact.html

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Hi, I have the same issue. Where agents can't help me. I'm referred to my bank. They can't help me either. What is the next thing I can do? 

My creditcard details and all of my e-mailadresses are known. There is no clue why i'm billed twice. They looked for multiple accounts or licenses. 

I see "ADOBE IL CREATIVE CLD ADOBE.COM IRL" and "ADOBE SFTW EUR DUBLIN IE" in the creditcard details. 

Does someone have any idea?

Thanks in advance.

 

Ricky

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Hi, have you tried contacting Adobe customer service?

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Hi @defaulturf0ak3zozzv 

 

Only Customer Service can help with billing. We are volunteers and cannot see your account information — only Adobe Employees can do that. 

 

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent" to get a human and not a bot.

Get a case number and the agent's name. Ask for a supervisor if the first person says they can't help.

 

Report the case number here if it is not resolved this time.

 

~ Jane

 

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