Black artboards in Photoshop when opened in the primary display

New Here ,
Mar 03, 2021 Mar 03, 2021

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I have a laptop that has two monitors, when I open photoshop to work with it in the main screen the artboard is always black, and I don't have any other option of color to change that. but when I open photoshop in the screen that is in the keyboard the artboard is withe and I have all the colors. I dont know how to fix that I need some help

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Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

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Can you post some screenshot to ilustrate issue?

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New Here ,
Mar 04, 2021 Mar 04, 2021

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thank you for your answer, this is what I see. I have windows 10, and the laptop is very good I don't think the problem is that, Screenshot (24).pngScreenshot (25).pngScreenshot (27).pngScreenshot (28).png

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi there,

 

Sorry that Photoshop is showing a black screen whenever you open it on your primary monitor

 

Which version of Photoshop are you using and what is your computer's OS? 

 

It seems that the issue is related to your GPU drivers. Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

 

If that does not helps, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Thanks,

Akash

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New Here ,
Mar 04, 2021 Mar 04, 2021

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thank you for answer me, I have an asus and I use windows 10 the laptop is very powerfull, I can't fix this problem and I don't know what to do, here is a screenshot of what is going on. Help me! in the main screen is all black and in the second monitor down there you can see that photoshop is fine. Screenshot (24).pngScreenshot (25).pngScreenshot (27).pngScreenshot (28).png

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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I have the same issue with the same laptop

 

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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The only way i got it work was disabling this driver-

Disable driver.PNG

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Hi. Did you uncheck the "Use Graphics Processor" option as @Akash Sharma suggested? (Photoshop's Preferences > Performance).

 

Marlon Ceballos.

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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yes i did

 

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New Here ,
Apr 14, 2021 Apr 14, 2021

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hey to help you or someone that has the same problem. I called Adobe and they foixed for me, they had to ajust some thins  about the color of my screen so they change some settings on my monitor, it was a problem with the color of my monitor

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