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Black Box on Export (JPG or PNG) Photoshop

New Here ,
Sep 22, 2020

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Hi Team,

 

I keep getting this black box at the upper left side of the image every time i want to export my .psd file to .jpg or .png

 

Please help. 

Screen Shot 2020-09-23 at 12.41.36 PM.png

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Import and export, Problem or error

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Black Box on Export (JPG or PNG) Photoshop

New Here ,
Sep 22, 2020

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Hi Team,

 

I keep getting this black box at the upper left side of the image every time i want to export my .psd file to .jpg or .png

 

Please help. 

Screen Shot 2020-09-23 at 12.41.36 PM.png

TOPICS
Import and export, Problem or error

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61

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Sep 22, 2020 0
Most Valuable Participant ,
Sep 22, 2020

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Update your system's graphics driver and check your hardware acceleration stuff. This typically happens with wrong transparency handling with hardware overlays. For anything beyond that you have to provide system info and details about the actual export settings, image sizes and so on.

 

Mylenium

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Hello, yes, check in preferences>performance, and post the contents of help>system info...

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Hi, which export method are you using?

Can you post the settings of export?

Any third party plugin?

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Sep 23, 2020 0