Black Screen / Restart

New Here ,
Mar 12, 2021 Mar 12, 2021

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We use Adobe Creative Cloud primarily for services revolving around Photoshop. We have a 2017 iMac that runs Photoshop 2020 perfectly. Sluggish at times but nothing further than that. We recently received a 2020 iMac and have experienced 27x black screens followed by a forced restart on the Mac OS since installing while working in Photoshop 2021. This iMac is barely 3 weeks old as well. Today, we have now another iMac, a 2015 iMac that is running Photoshop 2021, that is experiencing the black screen followed by a forced restart of the MacOS. 

 

Key information:

 

2020 iMac is running latest Big Sur / 2021 Creative Cloud

2015 iMac is running latest Big Sur / 2021 Creative Cloud

2017 iMac is running latest Big Sur / 2020 Creative Cloud?

 

2020 iMac has been MacOS wiped clean with issue persists after.

2015 / 2017 iMacs have not been wiped.

 

2020 iMac has now had the whole Adobe suite uninstalled succesfully and redownloaded. No issues surfacing but only 2 hours into a clean reinstall.

 

Waiting to hear from Apple Engineers to verify crash report.

 

If there is a specific version that is more compatible with Big Sur, please let me know. 

TOPICS
Bug, Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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There appears to be a page on the issue/s of Big Sur and Photoshop 
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

As for the OS crashing when running Photoshop: Photoshop cannot crash the OS so there seems to be another component that causes the issue (RAM, drivers, GPU, …) – even if Photoshop may be the only application you use that reveals the flaw. 
Should the issue arise ågain, does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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