• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Black Screen / Restart

New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

We use Adobe Creative Cloud primarily for services revolving around Photoshop. We have a 2017 iMac that runs Photoshop 2020 perfectly. Sluggish at times but nothing further than that. We recently received a 2020 iMac and have experienced 27x black screens followed by a forced restart on the Mac OS since installing while working in Photoshop 2021. This iMac is barely 3 weeks old as well. Today, we have now another iMac, a 2015 iMac that is running Photoshop 2021, that is experiencing the black screen followed by a forced restart of the MacOS. 

 

Key information:

 

2020 iMac is running latest Big Sur / 2021 Creative Cloud

2015 iMac is running latest Big Sur / 2021 Creative Cloud

2017 iMac is running latest Big Sur / 2020 Creative Cloud?

 

2020 iMac has been MacOS wiped clean with issue persists after.

2015 / 2017 iMacs have not been wiped.

 

2020 iMac has now had the whole Adobe suite uninstalled succesfully and redownloaded. No issues surfacing but only 2 hours into a clean reinstall.

 

Waiting to hear from Apple Engineers to verify crash report.

 

If there is a specific version that is more compatible with Big Sur, please let me know. 

Views

151

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Mar 13, 2021 Mar 13, 2021

Copy link to clipboard

Copied

LATEST

There appears to be a page on the issue/s of Big Sur and Photoshop 
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

As for the OS crashing when running Photoshop: Photoshop cannot crash the OS so there seems to be another component that causes the issue (RAM, drivers, GPU, …) – even if Photoshop may be the only application you use that reveals the flaw. 
Should the issue arise Ã¥gain, does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines