Black screen while opening a new or existing document in Photoshop on Windows

Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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Hi

so i have a really big problem.

I bought a new laptop yesterdey - asus zenbook pro duo, and i downloade photoshop, and it all appers to be black!! 

black when i open a new file

and black when i open an exciting document... 

even all the color choices are black... 

i am on RGB mode.

please help :((((

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correct answers 1 Correct Answer

New Here , Sep 05, 2020 Sep 05, 2020
Dude, I had the same issue its was frustrating while checking fix online I came across your post here gladly I found the fix i guess, it might work for you, its not any graphics driver problem for me... enable all graphics cards and its glories don't disable anything! just go to the start menu and search " calibrate display color " click on it and just follow the steps now right-click anywhere on the desktop and select "Display Settings" in display settings, you probably have only one option in...

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Adobe Employee ,
Jul 22, 2020 Jul 22, 2020

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Hi there,

 

Sorry that you see a black screen while opening a new or existing document in Photoshop. 

 

Which version of Photoshop are you using? Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html and let us know if that helps?

 

Thanks,

Akash

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New Here ,
Aug 25, 2020 Aug 25, 2020

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hey, the same thing is happening to me now, they turned off my graphics card which made my photoshop work but my second screen not work anymore so I had to turn it back on, did u end up finding a way to fix it? would be really helpful, thank you

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Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Im sorry, they gave me the same solution 😞

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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Hi,

Rename UXP folder doesn't work for you?

Rename the UXP folder to UXP_old.

  • (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
  • (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UX
Best regards

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New Here ,
Aug 26, 2020 Aug 26, 2020

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Hey , do u know how at all? Did they control your computer for for you to do it or just tell you how to manually fix it? Thanks , sorry about all the questions , I had people fix it yesterday but they fixed it by turning my graphics card off and that makes my screen not work properly. Thank youu

 

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New Here ,
Sep 05, 2020 Sep 05, 2020

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Dude, I had the same issue its was frustrating while checking fix online I came across your post here

gladly I found the fix i guess, it might work for you, its not any graphics driver problem for me...
enable all graphics cards and its glories don't disable anything!

 

just go to the start menu and search " calibrate display color " click on it and just follow the steps


now right-click anywhere on the desktop and select "Display Settings"


in display settings, you probably have only one option in "color profile"


after doing this calibration you should have "sRGB something option available" select that

 

No restart needed you should see all colors!!!

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New Here ,
Sep 14, 2020 Sep 14, 2020

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You are a STAR!!!

 

I bought my Zenbook Duo for PS/CLR and was really pleased up until I opened up Photoshop...no worries, I will contact Adobe support, their cure? Disable the second screen!!! which is kind of why I bought this laptop!!

 

You have solved the issue with your excellent advice.

 

Thank you!! 

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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oh my god thank you thank you thank you!!! it worked !!!

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New Here ,
Nov 16, 2020 Nov 16, 2020

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thankx it worked but the screen quality reduced

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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holy crap, BRO YOU'RE A KING. GOD BLESS YOUR SOUL. I WAS LITERALLY GOING THROUGH ALL YOUTUBE/GOOGLE/ ADOBE FORUMS, I was literally going to return my laptop lol. Thank you!!!!!

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New Here ,
Dec 27, 2020 Dec 27, 2020

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You're a legend, man! Don't know how you came up with such a solution, but I'm incredibly glad you did! After hours of trying various solutions found on google and youtube, after reinstalling numerous (older) versions of graphic card drivers as well as photoshop, I was about to lose all hope. The only thing that seemed to help (somewhat) was by disabling the Intel(R) UHD Graphics processor and thus "losing" the second screen, which is pretty much the whole reason of owning such a laptop!

Thanks to you, I can sleep well once again!

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Thanks a lot bro...this actually worked

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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You are a star this worked perfectly - spent 4 hours on the chat with adobe and they could not solve it - thank you Adobe should employ you !

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New Here ,
Mar 04, 2021 Mar 04, 2021

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you are the best!! after 3 days of being at the edge of tears i found your answer! thanks for everything!! 

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New Here ,
May 11, 2021 May 11, 2021

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You are an absolute hero!

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Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

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The real problem here is a defective monitor profile. Without a good monitor profile, Photoshop can't display correctly, and in some cases it won't display at all.

 

The proper and adequate way to handle this is to use a calibrator to make a new profile. If you don't have that, you need to use a generic profile like sRGB IEC61966-2.1. It won't be accurate, but usually close enough for non-critical use.

 

If you're not using a calibrator, monitor/laptop manufacturers distribute their own profiles through Windows Update. These profiles are astonishingly often defective/incorrect/inaccurate/corrupt. It's a very common problem, and frankly I don't understand why Microsoft still allows this.

 

This is where you change the profile. Relaunch PS when done, it loads the profile at application startup:

Displayprofile_20_3.png

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Community Beginner ,
Mar 05, 2021 Mar 05, 2021

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Perfect thank you so much

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New Here ,
Jan 02, 2021 Jan 02, 2021

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Awesome! Windows Monitor/Color Calibation worked!!!! PWEW!! nTHANKS!!

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