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Black squares when zooming in + out Photoshop CC

New Here ,
Aug 26, 2020

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Hi there,

Does anyone have any ideas on how to stop these BLACK FRAMES appearing every time I zoom in and out on Photoshop CC?? They are driving me crazy. I have updated operating system, rebooted system numerous times, saved file and reopened (doesn't 'save' the squares but the problem still persists). See attached image of what i mean. I am running Catalina on a Mac Book Pro.

Thanks in advance.

Carly

 

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Black squares when zooming in + out Photoshop CC

New Here ,
Aug 26, 2020

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Hi there,

Does anyone have any ideas on how to stop these BLACK FRAMES appearing every time I zoom in and out on Photoshop CC?? They are driving me crazy. I have updated operating system, rebooted system numerous times, saved file and reopened (doesn't 'save' the squares but the problem still persists). See attached image of what i mean. I am running Catalina on a Mac Book Pro.

Thanks in advance.

Carly

 

TOPICS
Problem or error

Views

31

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Aug 26, 2020 0
Adobe Employee ,
Aug 26, 2020

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Hi Carly, 

 

Sorry that you're seeing these strange black squares in Photoshop while zooming in and out. 

 

Would you mind sharing the version of Photoshop you're working with? Check under the Help> System info menu in Photoshop.

 

Does the problem occurs with all the files you work with or does it happen with a specific file/file format?

 

Please disable the use of graphics processor from the Preferences> Performance menu in Photoshop and let us know if that helps?

  • Launch Photoshop.
  • Choose Photoshop > Preferences > Performance (macOS).
  • Deselect Use Graphics Processor.
  • Quit and relaunch Photoshop.

 

Thanks,

Akash

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