Blank/Grey background upon opening an image in photoshop

New Here ,
Apr 29, 2021 Apr 29, 2021

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When I open photoshop I'm only seeing a sliver of my image at the very top of the screen. When I scroll upwards it just keeps getting cut off only reveiling a linear fragment of the actual image. I have the most recent operating system for Mac and the most recent photoshop. I've tried unisnstalling the photoshop app and reinstalling as well as reinstalling an older version and to no avail.

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi there,

That doesn't sound good, which operating system are you working on?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Regards,
Sahil

 

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