Bought Adobe but can't install anything

New Here ,
May 25, 2021 May 25, 2021

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Hi there.

I've got the adobe lisence few days ago. Dowloaded the cloud from the email I have recieved. But C;oud still says either buy now or start a trial. How to fix this?

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correct answers 1 Correct Answer

New Here , May 25, 2021 May 25, 2021
hello. I finally managed to connect to Adobe support team. The problem was to switch account settings from public to private. Don't ask me how it's connected, but now it all works. Thanks

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Community Beginner ,
May 25, 2021 May 25, 2021

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I recommend logging out and back in to the Cloud app, I've had that issue once or twice but a simple re-login fixes it most of the time.

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LEGEND ,
May 25, 2021 May 25, 2021

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Yes, remember that the license is completely tied to your Adobe ID. When you are logged in to that account you have a license. When you are logged in as someone else, or not logged in, you do NOT - so you get a demo. Sometimes this goes wrong, but that's the basic idea.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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1st, are you using Mac or PC?

Second, how old is your computer?

Thirdly, is your computer updated?  If you re using Mac... what version are you on?

 

 

Ok... giving us more info will help us.

 

Next question, are you using the Creative Cloud Desktop App to add and install software?

If so are you logged in?

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New Here ,
May 25, 2021 May 25, 2021

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hello. I finally managed to connect to Adobe support team. The problem was
to switch account settings from public to private.
Don't ask me how it's connected, but now it all works. Thanks

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Thank you for reporting back, Daria. I've marked your answer "Correct" so it can help others who may find it by searching.

~ Jane

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