Brightness Flickering in Photoshop CC 2018

Explorer ,
Feb 05, 2018

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Hi, everyone.

I had this issue before, but it was a little different and was happening in Firefox and PS. Somehow I fixed it, but I'm not sure how. Now it's just happening in PS.

I start PS and everything is fine. Then I open a file and drag it to the top to enlarge it, but I still have all the tools and jazz showing. I'm not sure what to call that action. Anyway, then my sceen starts flashing. It's like the brightness is dimming in and out at a rapid rate. And it effects the image and the whole interface. Before when I had this problem it was doing it slowly. I can't for the life of me figure out how to fix the issue. I'm running the most current version of PS CC 2018. The graphic card it uses, Nvidia GTX 1050i is up to date. I don't have any plugins.

I searched Google for an answer but the only flickering I could find was this: Fix Flashing Black Screen in Photoshop CS6 or CC - YouTube and that's not my problem. I really hope someone can help me. This issue is very annoying and I can't work like this.

Thank you!

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Explorer ,
May 02, 2018

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1 or 2 weeks ago worked well. Also so most of gaming laptop 2 cards included. My configuration is common configuration! This is not an free software, so please do not say "do not support". Start to support! Thank you!

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Adobe Community Professional ,
May 02, 2018

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Let me explain 2 things to you.

I am not a Adobe employee, I am asked to support their apps on the forums, so you are preaching to the choir.

Now to your follow up comment.

Yes your configuration is a common configuration, but for a gamer laptop.

Adobe clearly notes what cards and configurations they support. Dual configuration is not one of them

You have to make a decision  which GPU on your laptop you wish to make a "primary" GPU

There are work-arounds posted here to allow one to assign which GPU you want to use.

It depends on what laptop and OS you have.

There are others here that can walk you through it.

Thats your only option. You decide.

Or you can get a new laptop that does not have a dual GPU configurations.

Up to you.

I have done all I can do to help you.

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New Here ,
May 02, 2018

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if you are asked to support the apps on the forum there isn't a way for you to inform them about this issue?

And well, my laptop have two GPU and even when I select to use only the Nvidia it have the brightness flickering problem, and if you change it to the Intel it works fine, but without the video card memory... and well it's not the best thing to work with.

And don't tell me it's a dual configuration issue, cause my old laptop run it without any problem but with a amd video card.

jbm007  escreveu

It depends on what laptop and OS you have.

There are others here that can walk you through it.

Thats your only option. You decide.

Or you can get a new laptop that does not have a dual GPU configurations.

Up to you.

I have done all I can do to help you.

Or you can get a new laptop that does not have a dual GPU configurations.

Up to you.

No one could solve this issue since there's no one posting a solution that worked,
so there are no others here to walk anyone throught it.


I don't think that saying to the community that you need to have money to afford buying a new laptop everytime that Adobe decides to update their apps it's the best thing to say.

Sorry if I am had a misinterpretation but you sounded very arrogant with this comment.

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Adobe Community Professional ,
May 02, 2018

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Because it has to do with setting OS configurations on a persons system.

I am loath to offer recommendations to create those work around.

If it was my system OK, but not someone else

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Adobe Community Professional ,
May 02, 2018

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Hi

JBM007 is correct on the issue with multiple GPUs which can have conflicting drivers. See Adobe's comments in section 7 & 8 here:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

On the wider issues in this thread - many of the common GPU cards from both NVidia and AMD have their drivers updated regularly to keep up with the gaming world. Unfortunately those updates sometimes introduce bugs for use in graphics applications such as Photoshop. The "pro" Graphics cards ,such as NVidia's Quadro's have different drivers, updated less frequently, and appear less prone (although not completely immune) to these issues. In the meantime, until the drivers are updated with a resolution , there is little choice other than to step back to a previous driver , or turn down/off GPU use in Photoshop.

What is key is that when an issue does occur with GPU the user reports it to AMD/NVidia as well as Adobe.  Adobe bug reports can be raised here  Photoshop Family Customer Community  where they will be seen by the development teams.

Dave

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Explorer ,
May 02, 2018

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Call bad business philosophy... Nvidia is one of biggest graphic card maker. - I do not understand why not supporting? Because the Apple using AMD? - Nothing different if I say all red car cannot use the gas station… Because red...

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Explorer ,
May 02, 2018

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The point one week ago worked well my Photoshop... I did not update my graphic card's driver. So if I want to work w 3D I have to buy a new machine? That's the solution or burn my eyes with flickering-flashing Photoshop interface?

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Adobe Community Professional ,
May 02, 2018

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janos  wrote

I did not update my graphic card's driver.

Are you sure? Windows updates can , and do, drop down updates to drivers.

janos  wrote

So if I want to work w 3D I have to buy a new machine?

No - you need to configure your machine for Photoshop to use one GPU, as per the link I posted earlier

janos  wrote

That's the solution or burn my eyes with flickering-flashing Photoshop interface?

If the current NVidia driver is causing flickering for you, report it to NVidia here: NVIDIA Driver Feedback|NVIDIA  and in the meantime roll back your driver.

Dave

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Adobe Community Professional ,
May 02, 2018

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Problem is it’s not Nvidia

All laptop manufactures use Nvidia s base line driver and then tweak it to work on their laptops with enhanced performance

After the first year they stop all development and usually don’t provide updates

Hence the issues start to occur

J

Sent from my iPhone

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Adobe Community Professional ,
May 02, 2018

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But PS rolled a update which may have broken dome thing with your current driver

Nvidia just rolled out a new driver end of last month as well

Sent from my iPhone

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Explorer ,
May 02, 2018

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I just updated my Nvidia 1050 Ti like last week with the most current update. In the Nvidia control panel I have the preferred GPU set to the Nvidia card under global settings. In the program settings PS is set to use the Nvidia card. But still, the problem persists, albeit not as strongly.

Is this all I can do?

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Explorer ,
May 02, 2018

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Problem started with Photoshop update. - Why I have to write message for Nvidia? Because I do not want to use Apple product?

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Adobe Community Professional ,
May 02, 2018

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You can try drivers from your laptop manufacturer. NVIDIA have also released 6 drivers for your Nvidia card since January.

Last year I had an issue between Photoshop and my AMD gpu card. I had to roll back the AMD driver two versions to temporarily resolve it. I also raised bug reports with both AND and Adobe.

I kept checking each new driver release and it did eventually get resolved in an AMD driver release several driver versions later. Hence my comment that the very latest driver is not necessarily the most stable on a particular system.

Dave

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Adobe Community Professional ,
May 02, 2018

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Buggy video drivers can take on the strangest forms. The 391 Quadro driver killed the "Export" UI on both my systems. I'm not too worried, I expect it will come back with the next driver update. But it is annoying. BTW, this is the first ever hint of a problem with a Quadro driver that I've seen.

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Adobe Community Professional ,
May 06, 2018

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Does the legacy Save for web still work Dag?  I ask because I want to replace my AMD card to improve render speed in Blender and to get round a slow print dialogue issue with the current AMD drivers (like you said, YOU driver bugs van show themselves in peculiar ways).  I had settled on a Quadro, however I don't want to jump out of the frying pan into the fire. I can live without Export As if Save for Web is OK.

Dave

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Adobe Community Professional ,
May 06, 2018

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Save For Web works fine.

Quick Export also works, which is why I think it's just the Export interface that is missing. It reappeared after a prefs reset, and then promptly went MIA again. And it happened sometime shortly after I updated from 385 to 391 Quadro driver.

I have a lot of actions with Save For Web - now I wish I also had some using Export. If my theory holds, these actions should still work.

Quite aside from all that, I have always found Export slower than Save For Web - which sort of defeats the whole purpose of replacing it. If you try to feed either one full size camera files or panos, they both drop dead anyway.

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Adobe Community Professional ,
May 06, 2018

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Thanks Dag - I'm happy as long as Save for Web will work normally

Dave

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Explorer ,
May 02, 2018

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Thank you everyone for your input. I'm glad it's not just me.

I have set my Nvidia as the primary GPU and have also made sure that PS uses it. I guess this is just a bug that Adobe REALLY needs to fix. Like someone said above me, I'm not going to shell out a thousand+ dollars for a new laptop every time Photoshop has an update.

I also agree that your reply, came off as a little arrogant and rude. It isn't really necessary. We're all just here to get help with a common issue.

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Explorer ,
May 02, 2018

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When u cannot work you gonna be rude to! Be honest 6-7 years using - paying Adobe products and all the time have performance issue. I just expecting stress less workflow.

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Adobe Community Professional ,
May 02, 2018

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This subject has been up many times before. If it's a laptop, the answer has always been in the laptop manufacturer's settings, or OS settings modified by the laptop manufacturer.

Photoshop doesn't do this, and the video driver doesn't do this. Laptop manufacturers do, and that's where you need to look.

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New Here ,
May 11, 2018

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I can confirm that this bug exists in both CC 2017 and CC 2018, running on the latest Nvidia Driver (397.64), with photoshop set from Nvidia Control Panel to explicitly use the Discrete GPU
It does not appear when
- "Use Graphics Processor" is unticked
- or when Photoshop is being used on an external display connected to the HDMI port

Turning off use of the graphics processor severely degrades performance and isn't a viable solution to this problem.

Config:

Acer Predator G3-572
Intel Core i5 7300HQ

8GB RAM

Intel HD Graphics 630

Nvidia GeForce 1050Ti

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Adobe Community Professional ,
May 12, 2018

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amithk17454766  wrote

I can confirm that this bug exists in both CC 2017 and CC 2018

That's because it isn't Photoshop that does this. It's a laptop special setting that doesn't work well in some real-world configurations.

That's always a problem with laptops. They are so filled with custom "helpful" functions and utilities that you don't know where to start disabling them. Get a desktop machine, and you won't have this problem.

I once used a Sony Vaio for a while, very expensive, that did this. I finally managed to track down the setting to disable this "feature", but it took a while.

This is an issue that pops up at regular intervals. Former Photoshop engineer Chris Cox (who used to post here) made it very clear that Photoshop didn't contain a single line of code that could ever cause this. It just isn't possible.

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Enthusiast ,
May 12, 2018

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Hello everyone,

I agree with what my colleagues say and I see that there are several people with the same problem and maybe not all for the same type of identical causes.

The causes may be different depending on the machine and the monitor and you should check:

- Update the drivers and not just the graphics card and the monitor, but surely these are the first ones to check.

- Check if you use a monitor connected to a Notebook that the "100% scale" ratio is the same for both.

- Open the Nvidia settings and go to Manage the 3D settings > Program Settings > Select a program to customize > Photoshop > ... check that you use Nvidia CPUs

- Test you monitor LCD monitor test images

- If the problem persists try Uninstalling the Nvidia drivers completely > restart the computer and download and reinstall the latest driver from the Nvidia website.

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New Here ,
Jun 04, 2018

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I found a super weird "temporary fix" on windows for me , with photoshop open, go to  device manager and disable the integrated gpu,check photoshop should work fine now, go to the already open device manager again and you should be able to re-enable the integrated graphics and it should work ok without flickering, at least for me does. hope this help someone.

Is funny , cause is the same workaround I use to be able to play Destiny 2 on my laptop, the game launched as a black screen, and doing that "fixed it"

Regards.

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Adobe Community Professional ,
Jun 04, 2018

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Oscara - Photoshop does not work well with multiple GPUs. See section 7&8 here:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

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New Here ,
Jan 27, 2019

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crazy stuff, but your trick works! Thanks!

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