Broken Photoshop, Please help

New Here ,
May 15, 2021 May 15, 2021

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When opening any file in photoshop, this green screen occurs. I don't know what is going on. I'll give a picture below. When zooming out, this green block kind of flashes and I can see the file underneath. 

I've tried removing the graphics processor in the system preferences.

 

Screen Shot 2021-05-15 at 10.11.34 AM.png

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Bug, Crash or freeze, Mac, Performance, Problem or error

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LEGEND ,
May 15, 2021 May 15, 2021

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Have you tried installing Windows on your Mac just kidding. What Mac OS are you using?

JJMack

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New Here ,
May 15, 2021 May 15, 2021

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LOLL!! 

My computer just updated yesterday. So the latest update. 

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Adobe Community Professional ,
May 15, 2021 May 15, 2021

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Reset PrefsThoroughly (Mac)

  • Quit Illustrator (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

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New Here ,
May 15, 2021 May 15, 2021

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Just to be sure illustrator or photoshop? The first step says illustrator. 

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New Here ,
May 18, 2021 May 18, 2021

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I wish i could say this worked, but the instructions are a little unclear

what is the issue?

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