Brush Cursor Disappeared

Community Beginner ,
Oct 02, 2016

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Since I updated to OS Sierra, for some odd reason the brush cursor in Photoshop has stopped showing up. It functions (I can paint with it), but I can't see it. At all. I see the results of using it, but not the thing itself. No, my caps lock is NOT on. I've tried toggling it on and off just to play with it, but no matter what I do the cursor doesn't show. No matter what preference I select, it doesn't show. It flickers briefly if I zoom in and out, but it doesn't stick around. I'm using an iMac, all standard stuff it came with, Apple keyboard, no tablet...no reason for this that I can see. I haven't changed anything other than the OS update which I'll admit can be a huge deal. I can't figure out what broke and, more importantly, how do I fix it? It's impossible to do good work without being able to see the cursor.  Help!

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Enthusiast ,
Oct 03, 2016

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Get to Edit/Preferences/Cursors and check if the Painting Cursors is in Norma Brush Tip.

Screen Shot 002.PNG

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MelindaV AUTHOR
Community Beginner ,
Oct 03, 2016

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I've checked the prefs. I've selected each one just to see if it would help. Nope. Makes no difference which pref I have selected. If I don't have "show crosshairs" I see absolutely nothing at all. If I do, at least the crosshairs show up. Not super helpful though.

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Adobe Community Professional ,
Oct 03, 2016

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Are all other cursors showing OK? 

What about the spring-loaded cursors/  With the brush selected, press and hold any of:  v, m, h, l etc, and release.  Do you see the appropriate cursor while they are held down, and then the cursor disappears again when you release thew key?

How about other tools that use brush presets like healing brush, clone tool, eraser etc.?  Do see no cursor when using them?

Back in the early days of GPU aided features like right click and drag brush cursor size and opacity,  (CS4 and CS5 if memory serves) a lot of people had issues with cursor display, like only seeing half of the cursor.  With that in mind, try disabling GPU assistance in Preferences.

If no one comes up with a fix, I hate to say it, but a Preference reset has to be tried just in case.  I hate resetting Preferences 😞

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Adobe Community Professional ,
Oct 03, 2016

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Are you seeing work paths OK?  I believe that one of the reasons the Development Team has not so far been able to make work paths more visible for the ultra high res screen people, is to do with how OSX handles blend modes, or something like that.  There just might be a link, but I suspect we'd have seen a LOT of posts like yours if that was thew case.

Have you tried different colour backgrounds?  (That just means black and white.)

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MelindaV AUTHOR
Community Beginner ,
Oct 03, 2016

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Interesting. I tested all the tools you suggested. It appears that the cursor/brush will show as long as I don't move at all. Once I move the mouse, the brush goes away and I'm left with nothing. That's true of the brush, lasso, wand, eyedropper, patch, etc. But NOT the selection, move, marquee.

It does not seem to matter if I select the tool in the toolbox or use the hotkey. Once I move, the brush disappears.

I did a prefs reset from within the prefs panel...didn't make a difference. Normal Brush cursor still gone.

And, for the record,  background color or content doesn't matter.

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MelindaV AUTHOR
Community Beginner ,
Oct 03, 2016

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I take it this isn't happening to any of you? Am I alone in this? That makes me very sad. LOL

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Enthusiast ,
Oct 03, 2016

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I'm not sure, but it seems some problem with the graphical board. Mabye when you update your system the drivers get corrupted or something like this. I'm not an expert of Mac Os, but try to update the drivers of your GPU and see if it fix.

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MelindaV AUTHOR
Community Beginner ,
Oct 03, 2016

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The GPU drivers are part of the OS. They don't get updated separately. And yes, it got updated along with everything else when I installed Sierra.

Which is what seems to have broken photoshop.

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MelindaV AUTHOR
Community Beginner ,
Oct 04, 2016

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Update: So this morning, I launched InDesign and my screen flickered and went dark. Uh oh. Bad bad! So I shut the computer down, thinking it had crashed. Then I checked all the cables. Everything secure except the power cord which had pulled slightly out. Not enough to not provide power, but just a little. I shoved it back in. Restarted.

And now, upon launching Photoshop again...my brush is back. ALL the brushes are back.

I have no idea why. Surely a slight lack of power wouldn't do that? I have no idea. I did have it reset the prefs before, but it didn't appear to make a difference until this hard shut down. So...yeah. I have no idea why, but problem solved. Leaving this here just in case someone else has this issue...um, check your power cable LOL

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Community Beginner ,
Sep 08, 2017

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For what it's worth, I had the exact same problem, except that I can't identify anything in particular that precipitated it. So you're NOT crazy.

I didn't make any system updates or do anything that I can think of that made the cursor disappear. (I'm using Photoshop CC 2017 on MacBook, OS 10.12.6.) The brush tip cursor would show if I hit the Shift key, but as soon as I moved it, the cursor would go back to crosshairs. Restarting my computer seems to have solved it. So perhaps your power cable issue was a red herring and the restart is what set things right again.

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New Here ,
Aug 17, 2018

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Is there any resolution to this? I'm fully up-to-date with Photoshop and my OS and this is driving me nuts.

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New Here ,
Sep 20, 2018

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Same computer, same problem, pretty much same everything. Pressed the Option button while using brush and two large circles appeared around the crosshairs. Seems to work.

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New Here ,
Jan 25, 2019

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Has this been solved? I'm having the exact same problem.

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Community Beginner ,
Jan 25, 2019

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In accessibility->display preferences I turned off "shake mouse pointer to locate" and restarted and the brush shape does not disappear mid stroke. It may start off by disappearing on click, but if I reclick I can complete a brush stroke without interruption. BTW there was another OS update a couple of days ago that is worth trying. Also, I sometimes have issues with key and mouse combinations when chrome browser is running— not that I think it is related here, but it is worth trying without chrome running.

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New Here ,
Apr 23, 2020

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THIS IS THE ANSWER! Thank you so, so, so much!

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New Here ,
Apr 23, 2020

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I am so relieved that this has helped you! This problem gave me such a
headache and am really glad to have spared you that trouble. Best wishes my
friend!

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Community Beginner ,
Jul 15, 2019

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I recently started running into this exact same problem too. the brush cursor however will only disappear when I zoom in after 200%. (usually disappears at 300% and 400%) contacted adobe, and they said it is not their problem....

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New Here ,
Jan 10, 2020

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Just solved the problem by switching document mode to RGB ! Can't explain why, but the problem is only on CMYK files. Anyone else ?

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New Here ,
Jan 31, 2020

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I have a fix which I received from Ruchi at Adobe.

I am using Photoshop 2020 on a Wacom mobile studi pro 16 for reference. 

 

1. Open notepad

2. Type the following

 

# Use WinTab

UseSystemStylus 0

 

3. Save as PSUserConfig.txt

 

4. The file needs to be placed into the correct folder. I could NOT save it directly to the correct folder while I had notepad open because the folder did not show up. In my case, I needed to press

 

Windows key + r (simultaneously) 

Type "appdata" (the reason for this was the "appdata" folder did not show up for me. If you experience a similar problem then you should be able to do step 1 above and type (missing folder name) with successful results).

 

The folders you need to click in order (also known as "the path") are as follows. 

 

1. From file explorer click on the left hand side, the disk with the operating system (almost always the C: Drive)

2. Click "Users"

3. Click "user name" (the profile name you created when setting up your device. Shows when you login to your device"

4. Click "appdata"

5. Click "roaming"

6. Click "Adobe Photoshop 2020" (its 2020 in my case but may be a different version depending on which one you own)

7. Click "Adobe Photoshop 2020 settings" (again, will mention your version in the file name)

8. Save the file here if you are saving directly from notepad or manualy click on the notepad folder and drag it into the folder. Be sure not to accidently highlight one of the folders at the top or it will place it into that folder. Drag it to the bottom of the list to be sure.

 

Finally, launch Adobe and hopefully you never need to deal with this problem again. If this doesn't work, I truly feel for you because nothing is more frustrating, but you can contact Adobe directly through a chat at the link here. Just copy paste this post and tell them it didn't work and they will have further solutions. 

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New Here ,
Feb 28, 2020

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Sadly this did not work for me.  My brush never stops painting but is still invisible.  I had to remove it to get it to stop painting. 

I've tried this method, hard resets, going back to previous versions, messing with my power cable and resetting settings and none of it is working so far.  Will continue to try things and if something works I'll edit this post.

edit:  Turns out when my Windows updated it turned off "Show Cursor" within the Windows Ink settings.  It shows up fine now.  😄

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Explorer ,
Jul 26, 2020

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This DID work for me,
Cintiq Pro 24. + Dell 4k & Precision 7400 display. 

Thank you. Hopefully this doesn't happen again.

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Community Beginner ,
Feb 04, 2020

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Shutdown and reboot fixed it for me.

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Community Beginner ,
May 11, 2020

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I'm having the same problem. For no apparent reason the brush cursor vanishes. No, this is not a capslock problem. There is no crosshair, no indication of the cursor at all. If I shake the mouse the Apple cursor appears and grows and then vanishes again.  I can paint with it even though it's invisible.  If I hit caps lock I can see the crosshair. But if I turn off capslock it disappears again.  Once in a while it appears randomly. But if my cursor leaves the canvas or I click, it vanishes again.  Really does nseem like a bug.

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New Here ,
Dec 17, 2020

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I had this maddening problem too. With paint brush, the eraser, healing tool, clone stamp, etc., the cursor shape would not be visible. I clicked Caps Lock on and off, the cursor shape sometimes shows, but as soon as I move the mouse – the cursor shape disappears. I went through the Photoshop preferences, as well as the system's Accesibility Preferences, all to no avail.

I've been using Photoshop since version 2.0 and have used it nearly every day since. I have seen a thing or two. There is almost always a solution. I'm using a maxed out 2019 MacBook Pro connected to two external monitors. I use a wired keyboard and mouse, placed in front of a 32" monitor. All is hooked together using OWC docks.

As I went to do a hard shut down and restart to see if, for some reason, this helps.... I noticed that Caps Lock was activated on my MacBook Pro's keyboard. Flipping Caps Lock on and off on my wired keyboard was never going to matter as long as the computer's built-in keyboard had Caps Lock activated. Doh! Why didn't I notice this earlier?

For me, it solved the problem. I hope others find this is the solution. If not... the answer is out there somewhere. Maybe.

 

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