Bug Photoshop 2020: Select Subject crashes PC

Community Beginner ,
Nov 15, 2019

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Pressing the "Select Subject" button crashes my entire PC 100% of the time and forces reboot! Any image, any size and it instantly reboots the PC.

 

 

Windows 10 Pro 64-bit

Intel Core i7 7700 @ 3.60GHz

32.0GB RAM

4095MB NVIDIA GeForce RTX 2080 (MSI)

931GB Samsung SSD 860 EVO 1TB (SATA (SSD))

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Employee ,
Nov 15, 2019

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Hi there,

 

We are sorry about the issue you are facing with the Select Subject option.

 

Would you mind confirming if you have updated Photoshop to the latest version (21.0.1)? If not, please launch the Creative Cloud Desktop application and update Photoshop through it.

 

Also, please check if all available Windows updates are installed on the computer along with the latest version of the Graphics Processor you are using from the manufacturers website?

 

Regards,

Nikunj

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Community Beginner ,
Nov 15, 2019

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Hello Nikunj,

 

Thank you for your reply. I just verified that the crash is still happening 100% of the time and I have the latest Windows updates, latest graphics driver (441.12), and latest Photoshop 2020 update (21.0.1).

 

Thank you for your help.

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Adobe Employee ,
Dec 03, 2019

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Hello "8248842" ,

Our development team has been investigating crashes on Select Subject. We have not yet been able to pinpoint what is causing it on some systems.

Does using the Object Selection tool as a workaround suffice while we figure this out?
Would you be willing to test a fix for us on your system?

Thank you,

Meredith

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Community Beginner ,
Dec 04, 2019

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Hi Meredith,

I can definitely use the Object Select Tool for now. If you have I possible fix I can try it out as well. Thanks for helping solve this issue.

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New Here ,
Dec 15, 2019

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Can you shed some light on this, is it resolved? I've been experiencing the same crashes - each time I try to use Select Subject it immediately restarts the PC. Specs below: 

 

Intel Core i9-7920X @ 2.90 GHz
64 GB RAM
2x NVIDIA GeForce 1080 Ti
Samsung SSD 960 PRO 2TB
Windows 10 Pro 64-bit

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New Here ,
Apr 19, 2020

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I'm having the same issue in Photoshop, any resolutions yet?

It is also happening mid export in Premiere, if that helps pinpoint an issue.

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New Here ,
Jun 18, 2020

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Hi All. I think I have a fix to this problem and at least one other, which I have experienced multiple times, coinciding anew with each upgrade to PS 2020, starting in 11/2019 and occcuring again with version 21.2.0, issued in June, 2020.  I have spent many hours with some very patient and helpful tech support people, and I mention Amit Kaul and PushPendra specifically as two of them.  The fix, in a nutshell, seems to lie in file permissions.  Before discovering this I had tried disabling hyperthreading in BIOS - nada. I reinstalled, reset, otherwise played with the performance settings in PS - nada. I checked and rechecked my video card drivers. No soap.  Then PushPendra went into Windows Explorer (Win 10) and reset the permissions on ALL of the Adobe program files, in both the 64 bit and X86 program directories, as well as the common files in each program directory, and the all of the Adobe files in the Program Files directory. In each case he gave full permissions to all classes of users. Then we went into PS 2020 and tried selecting the subject and it worked over and over again. I reenabled the use of my graphics card using open GL on advanced mode. No problem.  I also tried resizing photos using the preserve details 2.0 feature, which also crashed my computer every time. Again, no problem.  At this point it appears that PS 2020 is finally fully functional on my computer for the first time.  Thank you gentlemen for your efforts. I hope this information helps others. Good luck..  PLW

 

P.S.   When I re-enabled hyperthreading I discovered that preserve details 2.0 crashed the computer again. Disabling it permitted that feature to work, so there is validity to that workaround.

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New Here ,
Jun 22, 2020

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Adobe says it has fixed the problem, but I am running Photoshop version 21.2.0 and not every time, but frequently, when I use Select Subject the program crashes. Photoshop closes, but my computer remains otherwise OK. I am running the latest version of Windows 10 Pro 64-bit, 32 GB RAM, NVIDEA GeForce RTX 2080 ti, and Intel CPU. I believe Adobe claims the problem was fixed, but that is not my experience.  

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New Here ,
Jun 23, 2020

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Have you tried the two fixes I reported earlier this week?  After many hours over separate occasions of similar situations my computer and my PS 2020 are now humming. Specifically, change the permissions of all of the Adobe files in the program directories in both the x86 and the 64 bit directories, including the common directories, and do the same for the files in the program files directories.  Give all users full rights.  Then disable hyperthreading in your BIOS. See if that works to fix your problem..... Good luck.

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New Here ,
Jun 25, 2020

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Hello,

 

I'm facing the same issue with you guys here. Here's my PC

 

i7-9700K

Gigabyte H370-AORUS Gaming WIFI

DDR4-3200 32GB

SSD 500GB

RTX 2070 EVGA

Windows 10 1909 64-bit latest update as of 6/24

Lastest Ps 2020 as I can hit update

 

Updated NVIDIA GeForce driver --- still crash

Updated mobo BIOS -- still crash

Switched to Intel GPU (removing GPU) -- still crash

Swapped modules of RAMs -- still crash

Give permission for /Adobe/ in Program Files including in x86 -- still crash

I burned and tested with Memtest86+ on Windows, let the rig go 100% full-load for more than 1 hour. It passed.

 

But I tried to toggle Turbo Boost OFF -- it works! but at the based CPU clock which should not be working as this way.

 

I will clean all the Windows stuff and update softwares from scratch for another time and maybe try Windows 10 build 2004.

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New Here ,
Jun 25, 2020

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Glad you are fixed, but let me stress that there are five (5) directories, not four (4), in which a change in permissions is involved. In Program Files there is Adobe and Common Files. The same is true for Program Files (x86). Sounds like you got those. In addition, though, you have to also go to Program Data and also change the Adobe permissions.  That fixed my select subject problem. Toggling off my hyperthreading cured my ongoing problems using Preserve Details 2.0 when resizing.  Seven days later and no crashes.

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New Here ,
Jun 26, 2020

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Let me also add another piece to the puzzle for the benefit of others who may encounter the "select subject" problem. After everything was working well for a week, I got a notice of a driver update from NVIDEA. Foolishly, I udpated the driver using the NVIDEA widget to do so. After it was installed the select subject crash returned immediately!  So I restored my OS to the pre-update state, but got an error message when doing so - something could not be restored and the select subject lock-up continued.  As I was also receiving messages from NVIDEA that I had not previously seen before, I reasoned that it was the NVIDEA contol panel that had been updated and unsuccessfully restored. So on a hunch, I resorted to some other advice I had seen on the Adobe website about optimizing PS performance and I went to the NVIDEA control panel. There I pulled up the "Manage 3D" settings on the left and specific progarm settings on the right.  I added PS as the program and then optimized each setting to run at the highest performance setting available. I saved and applied these settings. Then I tried going to PS, using Preserve Details 2.0 to increase the size of photos and then select subject, and in each case I was back to working without a problem. I also point out that in the performance settings in PS my settings are on the highest available settings. 

 

So the moral of this postscript is to (1) resist tinkering with video driver updates if your current ones are working, and (2) enable the hightest performance options for your video card in its control settings. I hope this helps.  Face it, PS is major finicky.

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Adobe Employee ,
Jul 20, 2020

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Hi All,

 

We have acknowledged crash and freeze issue while using the select subject tool in Photoshop and our engineering team working on the fix. You can turn off the Graphics Processor from the Photoshop preferences as a workaround for this issue for now. If you want you can add your vote here for this issue: https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-2-select-subject-crashing-freezi...

 

Thanks,

Mohit

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Adobe Employee ,
Jul 21, 2020

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Hi there,
 
We're happy to announce the release of Photoshop 21.2.1. This update addresses several workflow bugs, crashes, canvas drawing errors and painting issues. To check what's in the 21.2.1 update, refer to the following link: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

 

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop.

 

Let us know if the update resolves the problem for you and share your feedback with us.
 
Thanks,
Mohit

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