Bug: Photoshop 2021 build 22.3.0 locks up whenever I use the crop tool.

Community Beginner ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

Photoshop 2021 build 22.3.0 locks up whenever I use the crop tool. Also, in preferences/performance, PS tells me it detectes an error in my display driver. I have the Intel UHD Graphics 630 with the latest driver (27.20.100.9316) and Microsoft tells me it's working properly. I'm having to process pictures in PS 2020. 

Ideas?

TOPICS
Bug

Views

25

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

Here is the sinffer.exe data:

Microsoft Windows [Version 10.0.19042.804]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\Owner>"C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe"
Tester="Photoshop"
snifferStart="2021-04-07_15:17:52"
NumGLGPUs=0
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 3.0 "
clgpu[0].CLDeviceVersion="3.0"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=13679
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="INTEL"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=3.000000e+10
clgpu[0].CLCompute=200.812034
clgpu[0].CLRawDeviceName=Intel(R) UHD Graphics 630
clgpu[0].CLRawDeviceVendor=Intel(R) Corporation
clgpu[0].CLRawPlatformName=Intel(R) OpenCL HD Graphics
clgpu[0].CLRawPlatformVendor=Intel(R) Corporation
NumNativeGPUs=1
nativegpu[0].NativeName="39877:Intel(R) UHD Graphics 630"
nativegpu[0].NativeTotalRAMInMB=17233
nativegpu[0].NativeVRAMInMB=134
nativegpu[0].NativeSharedSystemRAMInMB=17099
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="INTEL"
nativegpu[0].NativeDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_65f8df980f884228\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_65f8df980f884228\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_65f8df980f884228\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_65f8df980f884228\igd12umd64.dll"
nativegpu[0].NativeDriverVersion="27.20.100.9316"
nativegpu[0].NativeDriverDate="20210218000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
snifferEnd="2021-04-07_15:17:52"

C:\Users\Owner>

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines