BUG! Photoshop not responding but is still active?!

New Here ,
Feb 04, 2021 Feb 04, 2021

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Since updating to the newest version yesterday, whilst working in PS the program stops responding but is still active, eg: I can select tools/panels/any of the menus options etc, but there is no response when trying to do something physical to anything - I can't even zoom in/out...!

I can at least save my progress (thumbs up), but I have to restart the program each time

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Bug, Crash or freeze, Mac

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Adobe Community Professional , Feb 04, 2021 Feb 04, 2021
Which OS version? Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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Which OS version?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Thank you for getting back to me Derek, I hadn't updated my OS (I have to delay updating my OS/programs due to external plugins for catalogue management). I have updated OS now and this seems to have improved the performance.

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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In the first step I would try to reset the Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

If this doesn't help the next step is to deactivate the GPU support

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

 

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