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Camera raw opens file but freezes up; works fine as filter with non raw file

New Here ,
Sep 03, 2020

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ACR 12.4 freezes up when directly opening raw file. the sliders dont work and cannot close file. completely freezes up Photoshop. However when I open a non raw file and use the camera raw filter it works fine.

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

Do you have Acronis True Image installed on your machine?

If yes, deactivate the "Active Protection" function od deinstall the whole program.

 

See also here:

https://community.adobe.com/t5/camera-raw/camera-raw-12-0-very-slow-on-windows/td-p/10827655?page=1

 

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Camera raw opens file but freezes up; works fine as filter with non raw file

New Here ,
Sep 03, 2020

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ACR 12.4 freezes up when directly opening raw file. the sliders dont work and cannot close file. completely freezes up Photoshop. However when I open a non raw file and use the camera raw filter it works fine.

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

Do you have Acronis True Image installed on your machine?

If yes, deactivate the "Active Protection" function od deinstall the whole program.

 

See also here:

https://community.adobe.com/t5/camera-raw/camera-raw-12-0-very-slow-on-windows/td-p/10827655?page=1

 

TOPICS
Problem or error

Views

53

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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Do you have Acronis True Image installed on your machine?

If yes, deactivate the "Active Protection" function od deinstall the whole program.

 

See also here:

https://community.adobe.com/t5/camera-raw/camera-raw-12-0-very-slow-on-windows/td-p/10827655?page=1

 

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Sep 03, 2020 1
New Here ,
Sep 04, 2020

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That solved the problem. Would never have been able to figure it out by
myself. Makes Photoshop itself run much faster. Thanks

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Sep 04, 2020 1
Community Beginner ,
Oct 24, 2020

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Thank you, thank you and three times thank you

 

I have had the same problem after updating Photoshop to 2021 version with Adobe Camera Raw 13. I thought... maybe it is time to upgrade my computer, and I have purchased a nre graphics card and more RAM. After that, the problem persists..

 

Then, I read this coment and... voilè, after excluding the directory "C:\Program Files\Adobe" from the Acronis protection it works great.

 

Incredible!!!

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Oct 24, 2020 0
Community Beginner ,
Oct 16, 2020

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Uninstalled Acronis and solved exact same issue. 
thank you 

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Oct 16, 2020 1