Camera Raw (v.11.4.1.291) will not load properly after upgrade to Photoshop 2021

[Jaycey]

Just upgraded to Photoshop 2021 - everything looks OK except Camera Raw.  Attached are snapshots of what I see when I do the following:-

1. Click on Camera Raw Preferences.
2. Click on Filter > Camera Raw (when an image is loaded).
3. I haven't included a picture of what happens when I click on About Plug-Ins > Camera Raw, because all I get is a plain black square!

I've never had this problem before with other versions of Photoshop, so I'm baffled.  Can anyone help please?

Tech Details:-

Camera Raw (v.11.4.1.291

Adobe Photoshop (22.0.0 release)

macOS Mojave (v.10.14.6)

iMaC (Retina 5K, 27-inch, Late 2015)

Processor 3.2 GHz Intel Core 15

Memory 32 Gb

[D Fosse]

That's the wrong ACR version, 11.x is pretty old. It's up to version 13.0 now.

No idea why your system has stuck with this old version.

[Jaycey]

Thanks SO much for that - but when I checked my Creative Cloud updates, I had been updated to the 13.0.1 version!

So now I'm even more baffled - why, when I click on the Camera Raw filter within Photoshop, is it bringing up the wrong version?  (Which doesn't even work anyway?)

Here's perhaps a silly question - within Photoshop, I appear to be looking at a Camera Raw plug-in, yet the Creative Cloud update shows Camera Raw as a seemingly separate entity.  (It also appears to have its own folder under Adobe in Application Support - which is dated October 2020.)  Am I just getting paranoid, or are there two 'types' of Camera Raw?  (This confusion has never cropped up before - because everything just 'worked'?!)

[Jaycey · Accepted solution]

I've actually solved this problem myself?  What I did was to uninstall some old versions of Photoshop that were lurking around, and I also disabled a scratch disk (which Photoshop had pointing to my external data disk for some reason - it also contains backups of old Photoshop versions).  It seemed to me that Photoshop might be trawling around for Adobe systems files, and getting itself all knotted up - so I tried to help out by getting rid of the old stuff.  (Anyway, it seems to have worked!)

Thanks very much for your help anyway - without being alerted to the different Camera Raw versions, I wouldn't have been able to get to this stage.

[tracimariePhoto]

I am having this exact same issue - same iMac and same version of camera raw - I uninstalled old versions of Photoshop and Bridge but I still get the missing lables in Camera Raw - looks exactly like your screenshots.  Did you fix this issue?

[Dr. Christine]

Thanks for posting this. I just upgraded my laptop to BigSur and then updated Photoshop to 2021 and have exactly the same problem. I thought it was just my problem but now see it's not.
Attached: a photo of what happens when I open Camera Raw.

[Julian21835385d9cd]

I happen to have the same problem. Have you found a solution to this please?