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Your Adobe Case ADB-19306030-T4N6 can not load any video in new photo shop / gif, mp4, mp3, .mov or single tiff files NEED HELP NEWERS photoshop !
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This is a public user forum answered by volunteer Photoshop users. We do not work for Adobe. Please do not publish personal information in posts here. I have removed it from your post above.
Are you using an Apple computer with the M1 chipset? If so, try running it under Rosetta which should enable the video functions
Are you saying after installing Rosetta I can open Videos in the mew photoshop ?
Is this common with most users
I've copied this from the link Dave posted earlier:
"Refer to the below list to determine whether to open Photoshop in Native mode or open using Rosetta.
"To learn how to run Photoshop in Rosetta, see About Rosetta.