Can not import any video in the newest photo shoo

New Here ,
May 08, 2021 May 08, 2021

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Your Adobe Case ADB-19306030-T4N6 can not load any video in new photo shop / gif, mp4, mp3, .mov or single tiff files NEED HELP NEWERS photoshop !

 
It took me 8 hr or more to get support I then left my # for a call back
They called back and left me on hold over 1 hr I hung up!
 
I need support call me at [personal info removed by moderator]
 
You need more qualified people
The tech guy when I finally got to him said that you cannot do animation in photoshop what kind of support are you hiring this is unacceptable
I would like a credit for a few months
 
Then I finally got to a tech he could not fix and said some one will get back to me in a few days ???
 
Now I can’t finish project.
 
PLEASE have some one call me of higher tech support
 
Mark Watts

[personal info removed by moderator]

 
Please respond
Thank You
Mark Watts
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Import and export

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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This is a public user forum answered by volunteer Photoshop users. We do not work for Adobe. Please do not publish personal information in posts here. I have removed it from your post above.

 

Are you using an Apple computer with the M1 chipset? If so, try running it under Rosetta which should enable the video functions

https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

 

Dave

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New Here ,
May 08, 2021 May 08, 2021

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Hi Dave

Thank You

Are you saying after installing Rosetta I can open Videos in the mew photoshop ?

Is this common with most users

Thank You

Mark

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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Hi @default3wxzo68cssb4 

 

I've copied this from the link Dave posted earlier:

 

"Features not available in the native mode

"Refer to the below list to determine whether to open Photoshop in Native mode or open using Rosetta. 

"To learn how to run Photoshop in Rosetta, see About Rosetta.

  • "Import, Export, and playback of embedded video layers"

 

~ Jane

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