Highlighted

Can not open could documents anymore, why?

New Here ,
Sep 28, 2020

Copy link to clipboard

Copied

Can not open anymore cloud documents, makes no sense to me? What has happened to my documents and why they are not compatible anymore?

errorps.JPG

 

Thank you,

TOPICS
Problem or error

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can not open could documents anymore, why?

New Here ,
Sep 28, 2020

Copy link to clipboard

Copied

Can not open anymore cloud documents, makes no sense to me? What has happened to my documents and why they are not compatible anymore?

errorps.JPG

 

Thank you,

TOPICS
Problem or error

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 28, 2020 0
Most Valuable Participant ,
Sep 28, 2020

Copy link to clipboard

Copied

Is it just the one file that is incompatible? Which Photoshop version are you  using. What did you save the cloud document with iPad Photoshop or some desktop version of Photoshop.  Perhaps the file has been corrupted.   Adobe iPad apps automatically write cloud documents not local iPad files.  In the Creative cloud Web interface you can use the three dot menu item Download to download the psdc to see if the file has been corrupted by inspecting the download. If it is perhaps a PSD recovery tool can fix the PSDC. I was able to download a psdc to my desktop and open the desktop file in photoshop.

Capture.jpg

 

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 28, 2020 0
New Here ,
Sep 30, 2020

Copy link to clipboard

Copied

Thank you for your reply. Yes, looks like they are corrupted as even after downloading from the cloud it is still impossible to open those and that is super frustrating as the version of PS is the latest one and these files were saved in the same version.

 

I don't trust PS cloud anymore and would never save anything over there without a local copy as you can lose hours of your valuable work.

 

What is the PSD recovery tool you have mentioned? I could not find anything official, only some 3rd party tools.

 

Thx.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 30, 2020 0