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Can not start Photoshop

New Here ,
Aug 18, 2020

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When I try to start Photshop, I recieve an error that the scratch disk is full. I have 7GB of free space om my hard drive. Is that not enough?

Can I use an extern drive as scratch disk? And how can I change these settings, as Photshop does NOT start up so I have no access to any setting options?

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Can not start Photoshop

New Here ,
Aug 18, 2020

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When I try to start Photshop, I recieve an error that the scratch disk is full. I have 7GB of free space om my hard drive. Is that not enough?

Can I use an extern drive as scratch disk? And how can I change these settings, as Photshop does NOT start up so I have no access to any setting options?

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Problem or error

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55

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Just let you know, I work on a Apple Mini 2018 Catalina Version 10.15.4

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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Hi

Before clicking on the Photoshop icon hold down the Ctrl/CMD + Alt keys and then click to open, you should be greeted with this screen

2020-08-18 13_40_10-Adobe Photoshop 2020.png

You should really try to free up space on your system drive as you will run into issues on a OS system level

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Hi Ged,

Thanks for your help. I can enter the option now.

But the only disk I see is the Macintosh HD. The disk is not divided in partions. And I don't see the extern drive I have, FOTO'S.

vissers_walter_0-1597758255489.png

Or can I find a way to change the amount of space, kneeded to work with Photoshop?

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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...and make sure the drive is not exFAT formatted. Catalina doesn't work well with that.

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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Thanks a lot for your help! I know what to do now. By a new external drive as scracth disk.

And mayby I'll take an SSD.

 

Walter

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Aug 18, 2020 0