Can not use shortcut

New Here ,
Mar 10, 2021 Mar 10, 2021

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I can not use this shortcut anymore in photoshop :

Command +Shift + Option+E

 How can I solve this?

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Bug, Mac, Problem or error

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Channels, Options Bar, …) visible? 
Have you checked under Edit > Keyboard Shortcuts whether the shortcut has been changed? 

 

What have you done for all-purpose trouble-shooting so far? 
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I find it difficult to understand because Im Dutch, So I could not find any trouble shooting that helps me.

But when I will use the shortcut it works sometimes, but mostly not.

I use  an apple macOS Big Sur and that is updated today

Schermafbeelding 2021-03-10 om 16.43.53.png

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Have you reset Preferences yet? (After making sure all customized presets like Actions, Patterns, Brushes etc. have been saved.) 
https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

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New Here ,
Mar 11, 2021 Mar 11, 2021

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I had help from Adobe yesterday, but no sulution.

Later the power went off in the house and shift option cmd E worked again.

Also in the menu " shortcuts" I cant find it. (

copy a visible layer to 1 layer)  Bit I cant find it anywhere.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Screenshot 2021-03-11 at 12.06.01.png

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New Here ,
Mar 11, 2021 Mar 11, 2021

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That looks the same now Thank you for your help

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