I'm a teacher and have given my digital art students an assignment to create an animated GIF using the video timeline. I have a student who, after updating her PS to 2021, cannot access the video timeline, only frame animation. Meaning, video options aren't available in the Layers menu or in the Timeline, even when she first opens her timeline (where it normally prompts you to select Video or Frame Animation), and there isn't even the option to convert from frames to video. I've tried every workaround I can think of. We're remote so all the students are using their own systems, but the student has plenty of free space/ memory on her Mac, and everything is up to date software-wise (including Quicktime). Any advice most welcome!
Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Timeline, Options Bar, …) visible?
Does the problem also happen when she creates a new file?
If all else fails: What has she done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
Yes, the problem exists on new file, reinstalling Photoshop, updating preferences and workspace, and checking the edit > menus in case video was turned off. It just doesn't show up as an option anywhere, and it really doesn't seem like any of the usual culprits. Screenshots attached, thanks for your help!
Have you reset the Preferences yet (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved)?
Yes! We've done that.
And they are definitely using Photoshop 22.3.0?