Can't access video timeline, only frame animation

New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi there,

I'm a teacher and have given my digital art students an assignment to create an animated GIF using the video timeline. I have a student who, after updating her PS to 2021, cannot access the video timeline, only frame animation. Meaning, video options aren't available in the Layers menu or in the Timeline, even when she first opens her timeline (where it normally prompts you to select Video or Frame Animation), and there isn't even the option to convert from frames to video. I've tried every workaround I can think of. We're remote so all the students are using their own systems, but the student has plenty of free space/ memory on her Mac, and everything is up to date software-wise (including Quicktime). Any advice most welcome!

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Mac, Problem or error

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Timeline, Options Bar, …) visible? 

Does the problem also happen when she creates a new file? 

 

If all else fails: What has she done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Yes, the problem exists on new file, reinstalling Photoshop, updating preferences and workspace, and checking the edit > menus in case video was turned off. It just doesn't show up as an option anywhere, and it really doesn't seem like any of the usual culprits. Screenshots attached, thanks for your help!

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Have you reset the Preferences yet (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved)? 

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Yes! We've done that.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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And they are definitely using Photoshop 22.3.0? 

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Yes, definitely.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Take a look at this thread reporting similar issues but with a workaround

https://community.adobe.com/t5/photoshop/create-video-timeline-option-has-disappeared-from-photoshop...

Dave

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