Can't create a new file in Photoshop 2021 after latest Windows 10 update

New Here ,
Mar 10, 2021 Mar 10, 2021

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After the windows 10 update I cant seem to create a new file.

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Performance, Windows

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi,

 

We're sorry about the trouble with Photoshop after the Windows update. Would you mind telling us the exact version of Photoshop you're using? Are you getting an error while trying to create a new file?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If the issue persists, please uninstall Photoshop using the Creative Cloud cleaner tool & then re-install it via the Creative Cloud desktop app. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Also, you may try an update Photoshop to the 22.3 version via the Adobe Creative Cloud Desktop app and check if that helps to resolve the problem.

 

Let us know the outcome.

Thanks,

Mohit

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