Can't create a normal map with Photoshop

Explorer ,
Nov 27, 2018

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[Moderator moved from Adobe Creative Cloud to Photoshop.]

Hi,

I used Photoshop to create nomal maps. Suddenly, it doesn't work anymore. Usually appeard an extra window with adjustments for the normal map to be created.

Neither Filter > 3D > Create Normal Map and Create Mesh > Sphere > Marterial > Create Normal Map from Diffuse

is working.

I have changed nothing on my system. Just updating always to the last Photoshop-Version.

What's wrong? I tryed to reset settings via holding CTRL+ALT+SHIFT during starting Photoshop, no result.

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1 Correct Answer

Adobe Employee , Nov 28, 2018
Sahil.Chawla Adobe Employee , Nov 28, 2018
Hi Christoph,Sorry to hear about that, could you try updating Photoshop to version 20.0.1 via Creative Cloud desktop app, if you're not using the latest version?Also, there are alternate ways to reset the preferences of Photoshop, please have a look at this article to know more: Preferences in Photoshop Regards,Sahil

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Adobe Employee ,
Nov 28, 2018

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Hi Christoph,

Sorry to hear about that, could you try updating Photoshop to version 20.0.1 via Creative Cloud desktop app, if you're not using the latest version?

Also, there are alternate ways to reset the preferences of Photoshop, please have a look at this article to know more: Preferences in Photoshop

Regards,
Sahil

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Explorer ,
Nov 28, 2018

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Hi Sahil,

I renamed the folder "Adobe Photoshop CC 2019 Settings" in User/AppData/Roaming/Adobe - so Photoshop created new settings.

Now it works again. What causes this problem?

The reset option via Alt+Strg+Shift during Photoshop-Start doesn't do anything:

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop."

No prompt whatsoever...

Anyway, thx.

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Adobe Community Professional ,
Nov 28, 2018

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Hi

Preferences are saved every time Photoshop closes. If it does not close down correctly they can become corrupted leading to abnormal behaviour.

Resetting preferences by Ctrl+Alt+Shift can be tricky to time but it does work. However, provided that Photoshop can be opened, in later versions they can also be reset using Preferences - General -Reset preferences on quit. Then restarting Photoshop.

Dave

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Adobe Community Professional ,
Nov 28, 2018

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What happens when you try? Do you get any error message?

Dave

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Explorer ,
Nov 28, 2018

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No, I got no error message. It just stop working.

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New Here ,
Sep 16, 2019

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Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64
Number of Launches: 604
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.475
System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
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Logical processor count: 48
Processor speed: 2295 MHz
Built-in memory: 65158 MB
Free memory: 40595 MB
Memory available to Photoshop: 59698 MB
Memory used by Photoshop: 68 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
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Font Preview: Medium
TextComposer: Latin
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OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
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License Type: Subscription
Serial number: 90970422685553227157
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Turgut\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
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C:\, 475,7G, 119,7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

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Required plug-ins:

3D Studio 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Accented Edges 20.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
Average 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Average.8bf”
Bas Relief 20.0 - from the file “Filter Gallery.8bf”
BMP 20.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 11.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 11.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
Charcoal 20.0 - from the file “Filter Gallery.8bf”
Chrome 20.0 - from the file “Filter Gallery.8bf”
Cineon 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Cineon.8bi”
Clouds 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Clouds.8bf”
Collada 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
Craquelure 20.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 20.0 - from the file “Filter Gallery.8bf”
Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
Cutout 20.0 - from the file “Filter Gallery.8bf”
Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
Dicom 20.0 - from the file “Dicom.8bi”
Difference Clouds 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Clouds.8bf”
Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
Displace 20.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 20.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “EazelAcquire.8ba”
Entropy 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Export Color Lookup Tables 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Export3DLUT.8be”
Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “FastCore.8bx”
Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 20.0 - from the file “Filter Gallery.8bf”
Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
Flash 3D 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Fresco 20.0 - from the file “Filter Gallery.8bf”
Glass 20.0 - from the file “Filter Gallery.8bf”
Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
Google Earth 4 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Grain 20.0 - from the file “Filter Gallery.8bf”
Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
IGES 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
JPEG 2000 20.0 - from the file “JPEG2000.8bi”
Kurtosis 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Lens Blur 20.0 - from the file “Lens Blur.8bf”
Lens Correction 20.0 - from the file “Lens Correction.8bf”
Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
Liquify 20.0 - from the file “Liquify.8bf”
Matlab Operation 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “ChannelPort.8bf”
Maximum 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Mean 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Measurement Core 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “MeasurementCore.8me”
Median 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
Minimum 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
MMXCore Routines 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “MMXCore.8bx”
Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “MultiProcessor Support.8bx”
Neon Glow 20.0 - from the file “Filter Gallery.8bf”
Note Paper 20.0 - from the file “Filter Gallery.8bf”
NTSC Colors 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “NTSC Colors.8bf”
Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
Palette Knife 20.0 - from the file “Filter Gallery.8bf”
Patchwork 20.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
PCX 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “PCX.8bi”
Photocopy 20.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “ChannelPort.8bf”
Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
Pixar 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Pixar.8bi”
Plaster 20.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
PLY 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “PBM.8bi”
Poster Edges 20.0 - from the file “Filter Gallery.8bf”
PRC 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
Radiance 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Radiance.8bi”
Range 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Render Color Lookup Grid 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Export3DLUT.8be”
Reticulation 20.0 - from the file “Filter Gallery.8bf”
Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
Save for Web 20.0 - from the file “Save for Web.8be”
ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
Shear 20.0 - from the file “Standard MultiPlugin.8bf”
Skewness 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
Solarize 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “Solarize.8bf”
Spaces 20.0 - from the file “Spaces.8li”
Spatter 20.0 - from the file “Filter Gallery.8bf”
Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
Sponge 20.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
Stained Glass 20.0 - from the file “Filter Gallery.8bf”
Stamp 20.0 - from the file “Filter Gallery.8bf”
Standard Deviation 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
STL 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Sumi-e 20.0 - from the file “Filter Gallery.8bf”
Summation 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Targa 20.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 20.0 - from the file “Filter Gallery.8bf”
Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 20.0 - from the file “Filter Gallery.8bf”
Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
U3D 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Underpainting 20.0 - from the file “Filter Gallery.8bf”
Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
Variance 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
Water Paper 20.0 - from the file “Filter Gallery.8bf”
Watercolor 20.0 - from the file “Filter Gallery.8bf”
Wave 20.0 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “U3D.8bi”
WIA Support 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “WIASupport.8li”
Wind 20.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 20.0 (20190724.r.80 2019/07/24: 1207344) - from the file “WBMP.8bi”
ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

D3D/DDS 8, 55, 0109, 1800 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\File Formats\dds64.8bi”
NormalMapFilter 8.55.0109.1800 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Filters\NormalMapFilter64.8bf”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_4_23\purchaseStock.html”
com.adobe.Butler.backend 2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_4_23\index.html”
New Document 2.5.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.2\fnft.html?v=2.5.2.1”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_4_23\purchaseTypekit.html”
Home 2.7.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.7.2\index.html?v=2.7.2.13”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

 

https://youtu.be/okcr1Zi6wnI

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Adobe Community Professional ,
Sep 16, 2019

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Hi - can you go to Photoshop >Help >System info and click copy. Then paste the info here

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New Here ,
Sep 17, 2019

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Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64

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Community Beginner ,
Dec 01, 2019

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I'm having the same problem, normal maps no longer work! 😞 I rely on this feature. Please help! I am using the latest photoshop, too. Can I go back to 2019? I really need my normal maps.

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Community Beginner ,
Oct 02, 2020

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This does not work. Even if it did, resetting your preferences EVERY TIME their is an error is extremely annoying. My photoshop did not crash or every close incorrectly. ABODE FIX YOUR SOFTWARE. I can not continue to waste time with poor performing Photoshop.

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New Here ,
Nov 25, 2020

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Hello,

i have the same problems with the normal maps. the configurations have no effects. Please release one working version of Photoshop or give us the older versions back, they worked correctly. Thanks!

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