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Can't drag layers to CC Libraries anymore

Explorer ,
Jul 27, 2020

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Hi, I'm having a problem adding PS files to my CC library.  This has only started happening today and is probably some simple setting I've accidentally clicked on but I can't seem to solve it. And of course I have a looming deadline.

 

My usual workflow which I've used for 3+ years is:

Draw image in PS.

Drag the layer or group into the relevant CC library.

In Indesign, drag the image from the CC Library into the layout.

 

But today, the CC library will not allow me to add photoshop layers or groups to the library.  It will do it sometimes with some layers, but not others.  Additionally the layers it will add are not consistent as I can sometimes add a layer, then try to add it again and it won't work.

 

I have attached a screen recording to demonstrate the problem.  As you can see, two layers will add to the library but the others won't.  Then one of the layers that would add, will not when I try to add again. 

 

I am currently running the latest versions of all my Adobe software and it's all updated.

 

Things I have already tried:

Signing out and back in of Creative Cloud.

Quitting everything and restarting the software

Swearing

Restarting the computer

Checking that things like Caps Lock and Num Lock are off (and on)

Swearing more.

Searching the web for solutions.

Speaking softly and kindly to both the computer and the software.

Crying (but in a manly fashion)

Unplugging peripherals and restarting the computer and the software.

 

Any advice or, even better, a guaranteed solution much appreciated.  Thanks in advance.

 

*Quick Update:  Have found workaround by using the "+" button in the library panel to add content. Seems to be consistently working but it is concerning me that I can't reliably drag and drop, and that maybe there are some issues that I haven't encountered yet.

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Mac, Problem or error

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Can't drag layers to CC Libraries anymore

Explorer ,
Jul 27, 2020

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Hi, I'm having a problem adding PS files to my CC library.  This has only started happening today and is probably some simple setting I've accidentally clicked on but I can't seem to solve it. And of course I have a looming deadline.

 

My usual workflow which I've used for 3+ years is:

Draw image in PS.

Drag the layer or group into the relevant CC library.

In Indesign, drag the image from the CC Library into the layout.

 

But today, the CC library will not allow me to add photoshop layers or groups to the library.  It will do it sometimes with some layers, but not others.  Additionally the layers it will add are not consistent as I can sometimes add a layer, then try to add it again and it won't work.

 

I have attached a screen recording to demonstrate the problem.  As you can see, two layers will add to the library but the others won't.  Then one of the layers that would add, will not when I try to add again. 

 

I am currently running the latest versions of all my Adobe software and it's all updated.

 

Things I have already tried:

Signing out and back in of Creative Cloud.

Quitting everything and restarting the software

Swearing

Restarting the computer

Checking that things like Caps Lock and Num Lock are off (and on)

Swearing more.

Searching the web for solutions.

Speaking softly and kindly to both the computer and the software.

Crying (but in a manly fashion)

Unplugging peripherals and restarting the computer and the software.

 

Any advice or, even better, a guaranteed solution much appreciated.  Thanks in advance.

 

*Quick Update:  Have found workaround by using the "+" button in the library panel to add content. Seems to be consistently working but it is concerning me that I can't reliably drag and drop, and that maybe there are some issues that I haven't encountered yet.

Topics

Mac, Problem or error

Views

114

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Adobe Employee ,
Jul 27, 2020

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Hi there,

This is a known bug and our engineers are working on a fix for the same. We're glad that you've found a workaround, another workaround is to pick the layer object directly from the canvas and drop it into a group in the library panel.

Regards,
Sahil

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Explorer ,
Jul 27, 2020

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Great thank you Sahil.  And thanks for the other work around too, as well as the fast response.

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New Here ,
Aug 19, 2020

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Thank you for this tip! 

 

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Community Beginner ,
Aug 09, 2020

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Thanks for posting. Was having the same issue and thought it was on my end / had to reinstall. Glad to know it's a known issue. I stumbled onto the same work around but that's been hit of miss for me. 

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