Can't export transparent PNG from art boards

New Here ,
Apr 30, 2018 Apr 30, 2018

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Hi,

I have been using photoshop art-board for a year, and last month I suddenly couldn't export transparent PNG. I can't seam to get the background "off" . as apposed to a file with no art-boards - where the background looks like a checkered background. If I export from there it works , and is transparent. but I ave a file full of little pop ups, and I need their background transparent and not white. anyone have a clue?

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Adobe Community Professional ,
Apr 30, 2018 Apr 30, 2018

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Please Show a screenshot with the layers panel included.

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New Here ,
Apr 30, 2018 Apr 30, 2018

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PNG_white.png

The white box is smaller than the art-board size, it should be transparent around the borders.

This is also on my colleagues computer - so the file itself seams to be wrong.

can you help?

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Adobe Community Professional ,
Apr 30, 2018 Apr 30, 2018

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is there a White background at the bottom of the layers ? if yes, Turn its visibility off

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New Here ,
Apr 30, 2018 Apr 30, 2018

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there isn't a layer with white. that is what is puzzling to me - there is white - and I can't find what defines it. also with all layers of, there is still white, no checkers.

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Adobe Community Professional ,
Apr 30, 2018 Apr 30, 2018

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Make sure to select PNG-24 if you want to preserve transparency

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Community Beginner ,
Sep 22, 2018 Sep 22, 2018

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I have the same problem. The artboard has a transparent background and I see it fine in the file. When I export Export > Artboards to Files (or any other way I can think of!), it changes the transparent background to white. I have tried it as a png 8 and png 24. Transparency is checked.

I'm thinking this is a BUG and not operator error, but I am happy to be shown differently.

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Adobe Community Professional ,
Sep 23, 2018 Sep 23, 2018

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You could check to see if after effects is interpreting it correctly. To do this, select the PNG in the Project panel in AE. go to File > Interpret FootAge > Main. In there, check to make sure that the Alpha Channel is being recognised and selected. If not, change the options to “Straight Alpha”

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New Here ,
Sep 25, 2018 Sep 25, 2018

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I just came across the same problem, have found the solution. If you select your artboard, go to your properties panel and you'll find this option to change your Artboard background colour.


Screen Shot 2018-09-26 at 12.18.41 pm.png

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Adobe Community Professional ,
Sep 25, 2018 Sep 25, 2018

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I agree with Nikl10546443 as this is how I e solved this issue in the past.

Did this suggestion solve your transparency issue?

if so, please update the forum so that we can further troubleshoot if needed.

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New Here ,
Aug 02, 2019 Aug 02, 2019

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Make sure colour mode is set to RGB not CMYK in File -> Document Colour Mode

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Have the same problem.. Is there a solution? I tried everything... I see transparency in the exported files when I open them inside photoshop but in any other platform they have a greyish white background. I have Trensparency checked in properties' no white layers and the background looks checkered in PS.. Please help..

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New Here ,
Feb 08, 2021 Feb 08, 2021

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Screenshot_1.png

 

No white layers at all, mode RGB, artboart settings set as transparent. Png is not exporting as transparent (even with Transparency checkmark). (SVG does!)

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Adobe Community Professional ,
Mar 01, 2021 Mar 01, 2021

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Two of my students were having similar issues. The workaround I had them do was to uncheck artboards when setting up their document. This is not a permanent fix, but it allowed them to export their pngs with a transparent background. 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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so this worked for me dont select the art board selet just the layer you want to export and right click and export.

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