Can't export transparent PNG from art boards

New Here ,
Apr 30, 2018

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Hi,

I have been using photoshop art-board for a year, and last month I suddenly couldn't export transparent PNG. I can't seam to get the background "off" . as apposed to a file with no art-boards - where the background looks like a checkered background. If I export from there it works , and is transparent. but I ave a file full of little pop ups, and I need their background transparent and not white. anyone have a clue?

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Can't export transparent PNG from art boards

New Here ,
Apr 30, 2018

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Hi,

I have been using photoshop art-board for a year, and last month I suddenly couldn't export transparent PNG. I can't seam to get the background "off" . as apposed to a file with no art-boards - where the background looks like a checkered background. If I export from there it works , and is transparent. but I ave a file full of little pop ups, and I need their background transparent and not white. anyone have a clue?

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Apr 30, 2018 0
Adobe Community Professional ,
Apr 30, 2018

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Please Show a screenshot with the layers panel included.

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Apr 30, 2018 0
New Here ,
Apr 30, 2018

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PNG_white.png

The white box is smaller than the art-board size, it should be transparent around the borders.

This is also on my colleagues computer - so the file itself seams to be wrong.

can you help?

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Apr 30, 2018 0
Adobe Community Professional ,
Apr 30, 2018

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is there a White background at the bottom of the layers ? if yes, Turn its visibility off

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Apr 30, 2018 0
New Here ,
Apr 30, 2018

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there isn't a layer with white. that is what is puzzling to me - there is white - and I can't find what defines it. also with all layers of, there is still white, no checkers.

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Apr 30, 2018 0
Adobe Community Professional ,
Apr 30, 2018

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Make sure to select PNG-24 if you want to preserve transparency

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Apr 30, 2018 0
New Here ,
Sep 22, 2018

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I have the same problem. The artboard has a transparent background and I see it fine in the file. When I export Export > Artboards to Files (or any other way I can think of!), it changes the transparent background to white. I have tried it as a png 8 and png 24. Transparency is checked.

I'm thinking this is a BUG and not operator error, but I am happy to be shown differently.

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Sep 22, 2018 0
Adobe Community Professional ,
Sep 23, 2018

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You could check to see if after effects is interpreting it correctly. To do this, select the PNG in the Project panel in AE. go to File > Interpret FootAge > Main. In there, check to make sure that the Alpha Channel is being recognised and selected. If not, change the options to “Straight Alpha”

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Sep 23, 2018 0