Can't get Photoshop 2021 or InDesign to work on macOS Catalina

[Tallulah]

Upgraded to Catalina in October. All CC apps were up-to-date. Can't get Photoshop or InDesign to open. They bounce and then don't respond.

Mac Desktop, late 2015. 8G ram, Catalina 10.15.7

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Would you mind telling us the version of Photoshop you're using?

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

Let us know if it helps!

Regards,

Nikunj

[jane-e]

Hi @Tallulah 

For clarification, @nikunj.m accidentally omitted the word "version" and meant to say:

"Would you mind telling us the [version] of Photoshop you're using?"

Go to Photoshop menu > About

~ Jane

[Tallulah]

Using Photoshop Ver 2021. Accessibility was not checked - will do so, restart & see if that helps. Thanks.

[jane-e]

What does it say for the exact dot release in Photoshop > About?

[Tallulah]

Ver. 22.0.1

Seems to be working now although very slow. Thanks.

[nikunj.m]

Thanks for the info! For the slow performance you're experiencing, you can try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

Regards,

Nikunj