Can't get Photoshop 2021 or InDesign to work on macOS Catalina

Nov 23, 2020

Copy link to clipboard

Copied

Upgraded to Catalina in October. All CC apps were up-to-date. Can't get Photoshop or InDesign to open. They bounce and then don't respond.

 

Mac Desktop, late 2015. 8G ram, Catalina 10.15.7

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Mac, Performance, Problem or error

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't get Photoshop 2021 or InDesign to work on macOS Catalina

Nov 23, 2020

Copy link to clipboard

Copied

Upgraded to Catalina in October. All CC apps were up-to-date. Can't get Photoshop or InDesign to open. They bounce and then don't respond.

 

Mac Desktop, late 2015. 8G ram, Catalina 10.15.7

 

 

{Thread title edited by moderator}

TOPICS
Crash or freeze, Mac, Performance, Problem or error

Views

76

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 23, 2020 0
Adobe Employee ,
Nov 23, 2020

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the version of Photoshop you're using?

 

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

 

Let us know if it helps!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
Nov 23, 2020

Copy link to clipboard

Copied

 

Hi @Tallulah 

For clarification, @nikunj.m accidentally omitted the word "version" and meant to say:

"Would you mind telling us the [version] of Photoshop you're using?"

 

Go to Photoshop menu > About

 

~ Jane

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
Nov 23, 2020

Copy link to clipboard

Copied

Using Photoshop Ver 2021. Accessibility was not checked - will do so, restart & see if that helps. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
Nov 23, 2020

Copy link to clipboard

Copied

What does it say for the exact dot release in Photoshop > About?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
Dec 01, 2020

Copy link to clipboard

Copied

Ver. 22.0.1

 

Seems to be working now although very slow. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 01, 2020 0
nikunj.m LATEST
Adobe Employee ,
Dec 02, 2020

Copy link to clipboard

Copied

Thanks for the info! For the slow performance you're experiencing, you can try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 02, 2020 0