Can't load cloud documents

New Here ,
May 31, 2021 May 31, 2021

Copy link to clipboard

Copied

Hey,

please help as this is really anoying.

I've recently purchased a new Mac Mini with an M1 Apple Silicon Chip...

 

Everything works smooth....Photoshop also opens but I can't access my Cloud Documents.

Neihter in the Creative Cloud app. I can only access online and download, which is a pain if you need to work with more files.

 

Could you please help me out?

 

Thank you 

Albert

TOPICS
Problem or error

Views

81

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2021 May 31, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry that you cannot access Cloud documents in Photoshop on your Mac Mini with the Mac M1 processor.

 

Which version of Photoshop are you using and what is the version of macOS you're running?

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/cloud-document-error-troubleshooting.html and let us know if that helps?

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2021 May 31, 2021

Copy link to clipboard

Copied

Hey Akash,

 

thanks for your reply.

 

I'm running Mac OS 11.4 and PS 22.4.1.

 

I checked the steps but none of those seems to help. Except i can't find the Core Sync app in the system monitor. Is that maybe the case?

 

I tried quitting and restarting PS as well as the Creative Cloud App....also uninstalling and re-installing didn't help.

 

Any ideas?

 

Best Albert

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
14 hours ago 14 hours ago

Copy link to clipboard

Copied

LATEST

finally i got things to work.

had to do with some old preferences and some older installations from adobe. deleted everything i could find on my mac relating to adobe apps. Re-installed creative cloud and here we go! Worked! Solved

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines