Can't open dngs in Camera raw after updating to Photoshop 22.3 on macOS 10.15.7

New Here ,
Apr 08, 2021 Apr 08, 2021

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Can anyone tell me how to get around this? Trying to open DNGs which where captured on Canon R, and converted to dng via lightroom. running Mac OS 10.15.17

 

 

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Bug, Mac, Problem or error

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Hi,

 

We're sorry about the trouble with Photoshop while trying to open the DNG files. Are you getting an error while trying to open the DNG files? Are you able to open the Raw files in Photoshop/Camera Raw directly without converting them?

 

You can try re-installing Photoshop & camera Raw after uninstalling them using the Creative Cloud cleaner tool. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You can also check out: https://helpx.adobe.com/camera-raw/kb/troubleshoot-camera-raw-photoshop-photoshop.html

 

Regards,

Nikunj

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